Guys,
Has anyone experience a call queing in a VQ waiting for a target to be available, while waiting the call is diverted to a RP and requeue back to the same VQ. I noticed that when the call was diverted to a RP there was an EventDiverted with AttributeCallState 22 which i understand it will contributed to CallsCleared value.
@17:51:48.7040 [0] 7.5.009.00 distribute_user_event: message EventDiverted
AttributeEventSequenceNumber 000000000b711add
AttributeTimeinuSecs 704000
AttributeTimeinSecs 1225878708 (17:51:48)
AttributeCallUUID 'N8KHGRKTQ51F3BIV81I6GOLBOG15QM2L'
AttributeTimeout 60
AttributeExtensions [213] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'routing_server'
'VERSION' 'Version: 7.5.002.02'
'CLUSTER' 'routing_server'
'VQID' 'UBEQ9003N52K53HGS4ALKRDFG001OTN6'
'Location' 'Avaya_Switch'
'CallUUID' 'N8KHGRKTQ51F3BIV81I6GOLBOG15QM2L'
AttributeUserData [816] 00 23 00 00..
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CLIRouteToRP_test'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'last_menu' 'Prepaid Main'
'language' 'bahasa'
'phone' '0133056440'
'vip_code' '0'
'call_priority' 'normal'
'tpin_exist' 'N'
'self_sevice' '0'
'_function' 'prepaid'
'service_type' 'Xpax Mid'
'tpin_verified' 'skipped'
'prefix' '013'
'_prefix' '013'
'virtual_queue' 'prepaid_internal_vq'
'orig_virtual_queue' ''
'_start_timestamp' '64308467'
'_int_ag' '1'
'skill' 'prepaid013'
'RTargetRule' 'prepaid_internal_norm_bahasa'
AttributeDNIS '3000'
AttributeOtherDNRole 1
AttributeOtherDN '0133056440'
AttributeThisDNRole 2
AttributeThisQueue 'prepaid_internal_vq'
AttributeThisDN 'prepaid_internal_vq'
AttributeCallState 22
AttributeCallType 2
AttributeCallID 3969
AttributeConnID 0066019a57dea0f2
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventDiverted
When i produced a queue report on the VQ and the number of CallsCleared is high which it does not make sense.
CallsEntered: 12630
CallsAbandoned: 1006
CallsAnswered: 11448
CallsCleared: 1961
Anybody ahve any idea?
Regards
