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Offline damianj1976

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Call Presentation Tone
« on: December 19, 2008, 10:55:31 AM »
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Hi.

I am helping a company with a Genesys (v7.6) integration to Siemens ISDX's and HiPath.

When a call is presented to an agent, do you know whether the Siemens will provide a call presentation tone to the agent, or whether we need to provide a call whisper via Genesys?

many thanks in advance.

D
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