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Author Topic: Can I create a ccpulse action to change the value based on a threshold?  (Read 2823 times)

Offline S

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Can I create a ccpulse action to change the value based on a threshold?
« on: December 04, 2008, 05:30:56 PM »
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I have a column which displays KVP of the call when agent is on a call. It displays numbers. I want to create an action to change the numbers to names.... can I do it?

S
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Offline Tefleon

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Re: Can I create a ccpulse action to change the value based on a threshold?
« Reply #1 on: December 04, 2008, 09:31:33 PM »
How many different combinations do you have for this value?
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Offline Daimonas

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Re: Can I create a ccpulse action to change the value based on a threshold?
« Reply #2 on: December 05, 2008, 12:36:38 AM »
Why not just attach the name value to the call? Then create a filter for it within stat server.

You could also use business attribute "ReasonCode" and see the value using the ExtendedCurrentStatus statistic.
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Offline S

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Re: Can I create a ccpulse action to change the value based on a threshold?
« Reply #3 on: December 22, 2008, 08:20:11 PM »
Solution- I created another column with formula script - based on certain value, display the message. and in the workspace view, I hid the column displaying the number :)
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