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Chris

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AgentGroupQue and Music Treatment
« on: January 01, 1970, 12:00:00 AM »
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I have a problem with calls sitting in the distribution que. When there are no available agents the calls in the que are defaulted instead of been passed for music treatment.

The genesys version we have is 5.1

Any ideas guys.
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Offline manumariyappa

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Re: AgentGroupQue and Music Treatment
« Reply #1 on: January 17, 2009, 11:42:25 AM »
  • Best Answer
    • have a dummy phone set to handle the calls waiting in the queue
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