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Offline fdilalla

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Agent tool bar disconnected
« on: March 20, 2009, 11:54:28 AM »
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Hi,
I have an issue with genesys and call manager 4.1
The agent tool bar disconnected and the Call manager event viewer registered this error:

Event Type: Error
Event Source: Cisco CTIManager
Event Category: None
Event ID: 3
Date: 20/03/2009
Time: 12:25:03
User: N/A
Computer: CCM
Description:
Error: kCtiProviderCloseHeartbeatTimeout - CTI heartbeat timeout; provider closing.
  App ID: Cisco CTIManager
  Cluster ID: StandAloneCluster
  Node ID: 10.29.0.201
  CTI Application ID: JTAPI[181]@itgiow04a
  Process ID: 1108
  Process Name: CtiHandler
Explanation: CTI heartbeat timeout occurred. This causes CTIManager to close the application connection.
Recommended Action: CTI application will need to reconnect; contact TAC if problem persists..

In Genesys I have this log:


03/20/09@12:22:35 _T_I_[tserver_dispatch] EventDNOutOfService is received for tserver TServer_Cisco (this dn=5500)
03/20/09@12:22:35 _T_W_[tserver_delete_calls_on_cdn] calls for cdn 5500 will be deleted
received from fd=660 message EventDNOutOfService
AttributeThisDN '5901'
AttributeTimeinSecs 1237548155 (12:22:35)
AttributeTimeinuSecs 575000
03/20/09@12:22:35 _T_I_[tserver_dispatch] EventDNOutOfService is received for tserver TServer_Cisco (this dn=5901)
03/20/09@12:22:35 _T_W_[tserver_delete_calls_on_cdn] calls for cdn 5901 will be deleted
received from fd=660 message EventLinkDisconnected
AttributeTimeinSecs 1237548155 (12:22:35)
AttributeTimeinuSecs 575000
03/20/09@12:22:35 _T_I_[tserver_dispatch] EventLinkDisconnected is received for tserver TServer_Cisco
    _M_I_[stat_dispatch] object INVALID event: statistic < ##state > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object INVALID event: statistic < StatAgentsAvailable > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object INVALID event: statistic < ##state > object < Back-Office@StatServer.GP >
    _M_I_[stat_dispatch] object INVALID event: statistic < StatAgentsAvailable > object < Back-Office@StatServer.GP >
03/20/09@12:22:35 _M_I_[smUpdateObject] update ready DNs for statobject <Back-Office> type <GroupPlaces>
WAITING CALLS:
    _M_I_[smFillReadyDns] 0 ready DNs reported
03/20/09@12:22:35 _M_I_[smUpdateObject] update ready DNs for statobject <Front-Office> type <GroupPlaces>
WAITING CALLS:
    _M_I_[smFillReadyDns] 0 ready DNs reported
received from fd=660 message EventDNBackInService
AttributeThisDN '7551'
AttributeTimeinSecs 1237548157 (12:22:37)
AttributeTimeinuSecs 418000
03/20/09@12:22:37 _T_I_[tserver_dispatch] EventDNInOfService is received for tserver TServer_Cisco (this dn=7551)
received from fd=660 message EventDNBackInService
AttributeThisDN '1234'
AttributeTimeinSecs 1237548157 (12:22:37)
AttributeTimeinuSecs 637000
03/20/09@12:22:37 _T_I_[tserver_dispatch] EventDNInOfService is received for tserver TServer_Cisco (this dn=1234)
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Front-Office@StatServer.GP >
03/20/09@12:22:37 _M_I_[smUpdateObject] update ready DNs for statobject <Front-Office> type <GroupPlaces>
WAITING CALLS:
    _M_I_[smFillReadyDns] 0 ready DNs reported
received from fd=660 message EventDNBackInService
AttributeThisDN '5903'
AttributeTimeinSecs 1237548158 (12:22:38)
AttributeTimeinuSecs 512000
03/20/09@12:22:38 _T_I_[tserver_dispatch] EventDNInOfService is received for tserver TServer_Cisco (this dn=5903)
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Front-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Back-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Back-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Back-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Back-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Back-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Back-Office@StatServer.GP >
03/20/09@12:22:39 _M_I_[smUpdateObject] update ready DNs for statobject <Back-Office> type <GroupPlaces>
WAITING CALLS:
    _M_I_[smFillReadyDns] 0 ready DNs reported
received from fd=660 message EventLinkConnected
AttributeTimeinSecs 1237548159 (12:22:39)
AttributeTimeinuSecs 731000
03/20/09@12:22:39 _T_I_[tserver_dispatch] EventLinkConnected is received for tserver TServer_Cisco, register all CDNs and IVRs again
request to 65211 message RequestQueryLocation
AttributeReferenceID 2153
AttributeLocationInfoType 4
received from fd=660 message EventError
(Extrouter feature is not initiated)
AttributeErrorCode 1005
AttributeReferenceID 2153
AttributeTimeinSecs 1237548159 (12:22:39)
AttributeTimeinuSecs 762000
03/20/09@12:22:39 _T_E_[tserver_check_tmodel] EventError is received for tserver TServer_Cisco - Extrouter feature is not initiated
received from fd=660 message EventDNBackInService
AttributeThisDN '5952'
AttributeTimeinSecs 1237548160 (12:22:40)
AttributeTimeinuSecs 246000
03/20/09@12:22:40 _T_I_[tserver_dispatch] EventDNInOfService is received for tserver TServer_Cisco (this dn=5952)
    _M_I_[stat_dispatch] object VALID event: statistic < ##state > object < Back-Office@StatServer.GP >
    _M_I_[stat_dispatch] object VALID event: statistic < StatAgentsAvailable > object < Back-Office@StatServer.GP >


It's very difficult for me to understand the cause of this disconnection.
Any idea ?
Thanks a lot
Franco
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Offline René

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Re: Agent tool bar disconnected
« Reply #1 on: March 20, 2009, 12:19:13 PM »
Hi,

Based on posted log connection between Genesys TServer and Cisco was lost. There could be several reasons causing such disconnect - network issues, TServer or CCM issue (bug) etc. Could you post here Genesys TServer log from time when the issue occurred?

R.

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Franco

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Re: Agent tool bar disconnected
« Reply #2 on: March 20, 2009, 12:40:21 PM »
This is the log from Tserver

13:01:45.091 Int 04544 Interaction message "EventEstablished" generated
13:01:45.091 Trc 04542 EventEstablished sent to 2160 (0003 StatServer)
13:01:45.091 Trc 04542 EventEstablished sent to 2152 (0004 StatServerReporting)
@13:02:24.7470 (jtapi)*>> CallEv(5903)=> Type=CallActiveEvent Cause=CAUSE_NEW_CALL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(true)=META_CALL_STARTING
@13:02:24.7470 (jtapi)*>> CallEv(5903)=> Type=ConnCreatedEvent Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(false)=META_CALL_STARTING Addr=5903 ConnReason=REASON_DIRECTCALL
@13:02:24.7470 (jtapi)*>> CallEv(5903)=> Type=ConnInprogressEvent Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(false)=META_CALL_STARTING Addr=5903
@13:02:24.7470 (jtapi)*>> CallEv(5903)=> Type=CallCtlConnOfferedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(false)=META_CALL_STARTING Addr=5903
@13:02:24.7470 (all)*>> Collected jtapi tevent(32:CREATE_CALL).
@13:02:24.7470 (toop)*>> TCall 009901abbbc6f3f8(16778517) created, type 0.
@13:02:24.7470 Call [009901abbbc6f3f8]: urid 00010099
@13:02:24.7470 (all)*>> Collected jtapi tevent(31:SET_ANI_DNIS).
@13:02:24.7470 (all)*>> Collected jtapi tevent(16:ROUTE_REQUEST).
@13:02:24.7470 (all)*>> CcmCall(009901abbbc6f3f8): CcmEventRouteRequest(5903 [373250156]).
@13:02:24.7470 (toop)*>> TParty 5903:009901abbbc6f3f8 created, type 0.
@13:02:24.7470 (all)*>> CcmRouteParty(5903:009901abbbc6f3f8) created.
@13:02:24.7470 (sm)*>> getLegId: leg 3840 granted
@13:02:24.7470 (all)*>> Checking SM '1 SM_Cisco_1', ready yes, legs 0, smloc <null>, same smloc - yes.
@13:02:24.7470 (all)*>> <<<<<Sending  SMEvent, s:3156, n:'1 SM_Cisco_1', e: CREATE_LEG(leg=3840,type=0,conf_id=0) ref=20407
@13:02:24.7470 (sm)*>> SmLegOwner: smLeg requested, Id 3840
obtained@13:02:24.7470 (sm)*>> SmLegOwner::SetIvrUser: 16deb68.
@13:02:24.7470 (sm)*>> Leg 3840, NewUser: leg status 1.
@13:02:24.7470 [0] 7.1.001.02 distribute_event: message EventRouteRequest
AttributeTimeinuSecs 747000
AttributeTimeinSecs 1237550544 (13:02:24)
AttributeThisQueue '5903'
AttributeOtherDN '373250156'
AttributeThisDNRole 2
AttributeThisDN '5903'
AttributeCallState 0
AttributeANI '373250156'
AttributeDNIS '5903'
AttributeConnID 009901abbbc6f3f8
AttributeCallID 16778517
AttributeCallType 2
13:02:24.747 Int 04544 Interaction message "EventRouteRequest" generated
13:02:24.747 Trc 04542 EventRouteRequest sent to 2160 (0003 StatServer)
13:02:24.747 Trc 04542 EventRouteRequest sent to 2152 (0004 StatServerReporting)
13:02:24.747 Trc 04542 EventRouteRequest sent to 2600 (0005 UniversalRoutingServer)
@13:02:24.7470 (jtapi)*>> CallEv(5903)=> Type=ConnCreatedEvent Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(false)=META_CALL_STARTING Addr=373250156 ConnReason=REASON_DIRECTCALL
@13:02:24.7470 (all)*>> >>>Incoming SMEvent, s:3156, l:3840, n:'1 SM_Cisco_1', e: CREATE_LEG_ACK(sm_id=1,leg=3840,rtp:13118,rtcp:13119,err=0) ref=20407
@13:02:24.7470 (all)*>> SmLegList::CreateLegResponse: sm = 1, leg = 3840, err = 0, rtp = 13118, rtcp = 13119
@13:02:24.7470 (sm)*>> SmLegOwner::CreateResponse - 0.
13:02:24.747 Trc 04541 RequestUpdateUserData received from 2600 (0005 UniversalRoutingServer)
message RequestUpdateUserData
AttributeThisDN '5903'
AttributeConnID 009901abbbc6f3f8
AttributeUserData [19] 00 01 00 00..
'Servizio' '@bed'
AttributeReferenceID 2255
13:02:24.747 Int 04543 Interaction message "RequestUpdateUserData" received from 2600 ("UniversalRoutingServer")
@13:02:24.7470 Call [009901abbbc6f3f8]: urid 00020099
@13:02:24.7470 [0] 7.1.001.02 distribute_response: message EventAttachedDataChanged
AttributeTimeinuSecs 747000
AttributeTimeinSecs 1237550544 (13:02:24)
AttributeReferenceID 2255
AttributeThirdPartyDN '5903'
AttributeThisDNRole 2
AttributeThisDN '5903'
AttributeANI '373250156'
AttributeDNIS '5903'
AttributeUserData [19] 00 01 00 00..
'Servizio' '@bed'
AttributeConnID 009901abbbc6f3f8
AttributeCallID 16778517
AttributeCallType 2
13:02:24.747 Int 04544 Interaction message "EventAttachedDataChanged" generated
13:02:24.747 Trc 04542 EventAttachedDataChanged sent to 2600 (0005 UniversalRoutingServer)
13:02:24.747 Trc 04542 EventAttachedDataChanged sent to 2160 (0003 StatServer)
13:02:24.747 Trc 04542 EventAttachedDataChanged sent to 2152 (0004 StatServerReporting)
@13:02:24.7470 (jtapi)*>> CallEv(5903)=> Type=ConnConnectedEvent Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(true)=META_CALL_PROGRESS Addr=373250156
@13:02:24.7470 (jtapi)*>> CallEv(5903)=> Type=CallCtlConnEstablishedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(false)=META_CALL_PROGRESS Addr=373250156
@13:02:24.7470 (all)*>> Collected jtapi tevent(31:SET_ANI_DNIS).
@13:02:24.7470 (all)*>> Collected jtapi tevent(4:ESTABLISHED).
@13:02:24.7470 (all)*>> CcmCall(009901abbbc6f3f8): CcmEventEstablished(373250156:1 [5903]).
@13:02:24.7470 (toop)*>> TParty 373250156:009901abbbc6f3f8 created, type 1.
@13:02:24.7470 (all)*>> CcmExternalParty(373250156:009901abbbc6f3f8) created.
@13:02:24.7470 (toop)*>> Processing T-Client request(RequestUpdateUserData).
13:02:24.747 Trc 04541 RequestUpdateUserData received from 2600 (0005 UniversalRoutingServer)
message RequestUpdateUserData
AttributeThisDN '5903'
AttributeConnID 009901abbbc6f3f8
AttributeUserData [31] 00 02 01 00..
'PegTD' 2
'PegDOW' 1
AttributeReferenceID 2256
13:02:24.747 Int 04543 Interaction message "RequestUpdateUserData" received from 2600 ("UniversalRoutingServer")
@13:02:24.7470 Call [009901abbbc6f3f8]: urid 00030099
@13:02:24.7470 [0] 7.1.001.02 distribute_response: message EventAttachedDataChanged
AttributeTimeinuSecs 747000
AttributeTimeinSecs 1237550544 (13:02:24)
AttributeReferenceID 2256
AttributeThirdPartyDN '5903'
AttributeThisDNRole 2
AttributeThisDN '5903'
AttributeANI '373250156'
AttributeDNIS '5903'
AttributeUserData [48] 00 03 00 00..
'Servizio' '@bed'
'PegTD' 2
'PegDOW' 1
AttributeConnID 009901abbbc6f3f8
AttributeCallID 16778517
AttributeCallType 2
13:02:24.747 Int 04544 Interaction message "EventAttachedDataChanged" generated
13:02:24.747 Trc 04542 EventAttachedDataChanged sent to 2600 (0005 UniversalRoutingServer)
13:02:24.747 Trc 04542 EventAttachedDataChanged sent to 2160 (0003 StatServer)
13:02:24.747 Trc 04542 EventAttachedDataChanged sent to 2152 (0004 StatServerReporting)
@13:02:24.7470 (toop)*>> Processing T-Client request(RequestUpdateUserData).
13:02:24.747 Trc 04541 RequestRouteCall received from 2600 (0005 UniversalRoutingServer)
message RequestRouteCall
AttributeThisDN '5903'
AttributeConnID 009901abbbc6f3f8
AttributeOtherDN '5603'
AttributeExtensions [111] 00 05 00 00..
'CUSTOMER_ID' 'Resources'
'AGENT' 'dcairo'
'PLACE' 'Place5603'
'NVQ' 1
'TARGET' 'Front-Office@StatServer.GP'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReferenceID 2257
13:02:24.747 Int 04543 Interaction message "RequestRouteCall" received from 2600 ("UniversalRoutingServer")
@13:02:24.7470 (toop)*>> Processing T-Client request(RequestRouteCall).
@13:02:24.7470 (toop)*>> Queueing request #1(id=329937, RequestRouteCall) on '5903'.
@13:02:24.7470 (toop)*>> Sending request(id=329937, RequestRouteCall) on '5903'.
@13:02:24.7470 (all)*>> CcmRouteParty(5903:009901abbbc6f3f8) routing call to 5603.
@13:02:24.7780 (jtapi)*>> JSend>> redirect for party 5903:16778517. dest-opts:5603 - mode:1 css:0 cao:0
@13:02:28.9970 (jtapi)*>> CallEv(5903)=> Type=ConnDisconnectedEvent Cause=Other: 17 CiscoCause=CAUSE_USERBUSY Cid=16778517 MetaCode(true)=META_CALL_REMOVING_PARTY Addr=373250156
@13:02:28.9970 (jtapi)*>> CallEv(5903)=> Type=CallCtlConnDisconnectedEv Cause=CAUSE_BUSY CiscoCause=CAUSE_USERBUSY Cid=16778517 MetaCode(false)=META_CALL_REMOVING_PARTY Addr=373250156
@13:02:28.9970 (all)*>> Collected jtapi tevent(5:RELEASED).
@13:02:28.9970 (all)*>> CcmCall(009901abbbc6f3f8): CcmEventReleased(373250156 - 131). Unique parties 2.
@13:02:28.9970 (toop)*>> TParty 373250156:009901abbbc6f3f8 deleted.
@13:02:28.9970 (all)*>> No party similar to 373250156:1 exists, changing last released addr.
@13:02:28.9970 (all)*>> Last release addr set to 373250156. Unique parties 1.
@13:02:28.9970 (jtapi)*>> CallEv(5903)=> Type=ConnDisconnectedEvent Cause=Other: 17 CiscoCause=CAUSE_USERBUSY Cid=16778517 MetaCode(true)=META_CALL_ENDING Addr=5903
@13:02:28.9970 (jtapi)*>> CallEv(5903)=> Type=CallCtlConnDisconnectedEv Cause=CAUSE_BUSY CiscoCause=CAUSE_USERBUSY Cid=16778517 MetaCode(false)=META_CALL_ENDING Addr=5903
@13:02:28.9970 (all)*>> Collected jtapi tevent(5:RELEASED).
@13:02:28.9970 (all)*>> CcmCall(009901abbbc6f3f8): CcmEventReleased(5903 - 203). Unique parties 1.
@13:02:28.9970 [0] 7.1.001.02 distribute_event: message EventAbandoned
AttributeTimeinuSecs 997000
AttributeTimeinSecs 1237550548 (13:02:28)
AttributeOtherDN '373250156'
AttributeThisDNRole 2
AttributeThisDN '5903'
AttributeCallState 0
AttributeThisQueue '5903'
AttributeANI '373250156'
AttributeDNIS '5903'
AttributeUserData [48] 00 03 00 00..
'Servizio' '@bed'
'PegTD' 2
'PegDOW' 1
AttributeConnID 009901abbbc6f3f8
AttributeCallID 16778517
AttributeCallType 2
13:02:28.997 Int 04544 Interaction message "EventAbandoned" generated
13:02:28.997 Trc 04542 EventAbandoned sent to 2160 (0003 StatServer)
13:02:28.997 Trc 04542 EventAbandoned sent to 2152 (0004 StatServerReporting)
13:02:28.997 Trc 04542 EventAbandoned sent to 2600 (0005 UniversalRoutingServer)
@13:02:28.9970 (sm)*>> SmLegOwner destructor entered.
@13:02:28.9970 (sm)*>> free_dcr_queue...
@13:02:28.9970 (sm)*>>  dmx_stop_media_cmd, leg 3840
@13:02:28.9970 (sm)*>> gw_stop_media_cmd: l:3840, MediaCmdActiveType 0, MediaStopActive 0, MediaCmdSent 0, MediaCmdIssuedType 0
@13:02:28.9970 (sm)*>> Total 1 legs on SM 1.
@13:02:28.9970 (all)*>> <<<<<Sending  SMEvent, s:3156, n:'1 SM_Cisco_1', e: DESTROY_LEG(leg=3840) ref=20409
@13:02:28.9970 (toop)*>> TParty 5903:009901abbbc6f3f8 deleted.
@13:02:28.9970 (toop)*>> Deleting serialized request 'RequestRouteCall' w/o response in 5903.
@13:02:28.9970 (all)*>> No party similar to 5903:2 exists, changing last released addr.
@13:02:28.9970 (all)*>> Last release addr set to 5903. Unique parties 0.
@13:02:28.9970 (jtapi)*>> CallEv(5903)=> Type=CallInvalidEvent Cause=Other: 17 CiscoCause=CAUSE_USERBUSY Cid=16778517 MetaCode(false)=META_CALL_ENDING
@13:02:28.9970 (all)*>> Collected jtapi tevent(8:DELETE_CALL).
@13:02:28.9970 (jtapi)*>> CallEv(5903)=> Type=CallObservationEndedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778517 MetaCode(true)=META_UNKNOWN
@13:02:28.9970 (all)*>> >>>Incoming SMEvent, s:3156, l:3840, n:'1 SM_Cisco_1', e: DESTROY_LEG_ACK(id=1,err=0) ref=20409
@13:02:30.9970 (toop)*>> TCall 009901abbbc6f3f8(16778517) deleted.
@13:02:38.5280 (all)*>> Collected jtapi tevent(11:ERROR).
@13:02:38.5280 (all)*>> JTAPI error 50 in call 16778517, dn 5903: CISCO JTAPI EXCEPTION(PROVIDER_CLOSED) in 'redirect'. Type=CiscoJtapiException. CCNException not handled: com.cisco.cti.client.OutOfServiceException.
@13:02:43.4970 (jtapi)*>> Address event(7551): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '7551' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '7551'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (jtapi)*>> Address event(1234): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '1234' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '1234'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (jtapi)*>> terminal event(7551@MDGClienti): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5601): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(5601): Logging out mschiavone.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'mschiavone'
AttributeThisDN '5601'
13:02:43.497 Trc 04542 EventAgentLogout sent to 3236 (0037 DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5601' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5601'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 3236 (0037 DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5602): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> terminal event(1234@HDALL): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5651): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(5602): Logging out pventura.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'pventura'
AttributeThisDN '5602'
13:02:43.497 Trc 04542 EventAgentLogout sent to 4076 (0051 DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5602' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5602'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 4076 (0051 DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(6012): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5651' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5651'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5903): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> terminal event(5903@Test1_Genesys): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5603): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(6012): Logging out mdg3ag04.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeAgentID 'mdg3ag04'
AttributeThisDN '6012'
13:02:43.497 Trc 04542 EventAgentLogout sent to 4028 (004e DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '6012' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '6012'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 4028 (004e DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5903' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5903'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(5603): Logging out dcairo.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'dcairo'
AttributeThisDN '5603'
13:02:43.497 Trc 04542 EventAgentLogout sent to 3268 (0050 DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5603' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5603'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 3268 (0050 DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(6014): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(6014): Logging out mdg3ag06.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeAgentID 'mdg3ag06'
AttributeThisDN '6014'
13:02:43.497 Trc 04542 EventAgentLogout sent to 4036 (003c DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '6014' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '6014'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 4036 (003c DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5608): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5608' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5608'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5605): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5605' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5605'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(6013): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '6013' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '6013'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 3188 (0046 DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(1138): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(1138): Logging out operatoremdg.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'operatoremdg'
AttributeThisDN '1138'
13:02:43.497 Trc 04542 EventAgentLogout sent to 1196 (000c DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '1138' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '1138'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 1196 (000c DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5952): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5952' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5952'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (jtapi)*>> Address event(5607): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(5607): Logging out cangelillo.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'cangelillo'
AttributeThisDN '5607'
13:02:43.497 Trc 04542 EventAgentLogout sent to 4044 (003e DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5607' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5607'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 4044 (003e DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> terminal event(5952@AoCrema): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5682): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5682' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5682'
@13:02:43.4970 (jtapi)*>> Address event(1143): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(1143): Logging out mgarzillo.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'mgarzillo'
AttributeThisDN '1143'
13:02:43.497 Trc 04542 EventAgentLogout sent to 4100 (0045 DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '1143' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '1143'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 4100 (0045 DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> terminal event(6000@MDGRoma): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5592): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5592' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5592'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(6000): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(1140): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '6000' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '6000'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '1140' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '1140'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5654): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5654' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5654'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> terminal event(5592@AoCremaprov): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5800): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5800' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5800'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (jtapi)*>> terminal event(5800@Woolwich): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(1137): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '1137' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '1137'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5610): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5610' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5610'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5951): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5951' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5951'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (jtapi)*>> terminal event(5951@MiDica): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5500): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5500' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5500'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (jtapi)*>> terminal event(5500@Track-me): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(1139): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(1139): Logging out frubicondo.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'frubicondo'
AttributeThisDN '1139'
13:02:43.497 Trc 04542 EventAgentLogout sent to 1200 (004c DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '1139' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '1139'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 1200 (004c DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(6016): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5950): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5950' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5950'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(6016): Logging out mdg3ag05.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeAgentID 'mdg3ag05'
AttributeThisDN '6016'
13:02:43.497 Trc 04542 EventAgentLogout sent to 4060 (0040 DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '6016' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '6016'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 4060 (0040 DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> terminal event(5950@Dot9): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> Address event(5604): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(5604): Logging out aludovico.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisQueue '5899'
AttributeAgentID 'aludovico'
AttributeThisDN '5604'
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5604' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5604'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(6019): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (toop)*>> TSoftAgent(6019): Logging out mdg3ag03.
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventAgentLogout
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeAgentID 'mdg3ag03'
AttributeThisDN '6019'
13:02:43.497 Trc 04542 EventAgentLogout sent to 3272 (004f DesktopToolkitX)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventAgentLogout sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '6019' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '6019'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 3272 (004f DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(6017): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '6017' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '6017'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Address event(5606): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5606' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5606'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 3820 (0043 DesktopToolkitX)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=ConnDisconnectedEvent Cause=CAUSE_NORMAL CiscoCause=CAUSE_CTIMANAGER_FAILURE Cid=16778515 MetaCode(true)=META_CALL_REMOVING_PARTY Addr=03339835459
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=CallCtlConnDisconnectedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_CTIMANAGER_FAILURE Cid=16778515 MetaCode(false)=META_CALL_REMOVING_PARTY Addr=03339835459
@13:02:43.4970 (all)*>> Collected jtapi tevent(5:RELEASED).
@13:02:43.4970 (all)*>> CcmCall(009901abbbc6f3f7): CcmEventReleased(03339835459 - 131). Unique parties 2.
@13:02:43.4970 (toop)*>> TParty 03339835459:009901abbbc6f3f7 deleted.
@13:02:43.4970 (all)*>> No party similar to 03339835459:2 exists, changing last released addr.
@13:02:43.4970 (all)*>> Last release addr set to 03339835459. Unique parties 1.
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=TermConnDroppedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_CTIMANAGER_FAILURE Cid=16778515 MetaCode(true)=META_CALL_ENDING Addr=5653 Term=SEP000A8A1797CB
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=CallCtlTermConnDroppedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_CTIMANAGER_FAILURE Cid=16778515 MetaCode(false)=META_CALL_ENDING Addr=5653 Term=SEP000A8A1797CB
@13:02:43.4970 (jtapi)*>> Address event(5653): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5653' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5653'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=ConnDisconnectedEvent Cause=CAUSE_NORMAL CiscoCause=CAUSE_CTIMANAGER_FAILURE Cid=16778515 MetaCode(false)=META_CALL_ENDING Addr=5653
@13:02:43.4970 (jtapi)*>> Address event(5901): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> terminal event(5901@MDGTecnici): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5901' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5901'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2600 (0005 UniversalRoutingServer)
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=CallCtlConnDisconnectedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_CTIMANAGER_FAILURE Cid=16778515 MetaCode(false)=META_CALL_ENDING Addr=5653
@13:02:43.4970 (jtapi)*>> Address event(5899): com.cisco.jtapi.CiscoAddrOutOfServiceEvImpl
@13:02:43.4970 (jtapi)*>> terminal event(5899@CodaGenesys): com.cisco.jtapi.CiscoTermOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(5:RELEASED).
@13:02:43.4970 (all)*>> CcmCall(009901abbbc6f3f7): CcmEventReleased(5653 - 100). Unique parties 1.
@13:02:43.4970 (all)*>> AgentParty 5653: Released (state C, cause 100, rel 0).
@13:02:43.4970 (toop)*>> TParty 5653:009901abbbc6f3f7 deleted.
@13:02:43.4970 (all)*>> No party similar to 5653:1 exists, changing last released addr.
@13:02:43.4970 (all)*>> Last release addr set to 5653. Unique parties 0.
@13:02:43.4970 (all)*>> Collected jtapi tevent(1:DN_OUT_OF_SERVICE).
@13:02:43.4970 (all)*>> Sending EventDnOutOfService for dn '5899' (cause=1007).
@13:02:43.4970 [0] 7.1.001.02 distribute_event: message EventDNOutOfService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
AttributeThisDN '5899'
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2160 (0003 StatServer)
13:02:43.497 Trc 04542 EventDNOutOfService sent to 2152 (0004 StatServerReporting)
@13:02:43.4970 (jtapi)*>> Provider event: com.cisco.jtapi.ProvOutOfServiceEvImpl
@13:02:43.4970 (all)*>> Collected jtapi tevent(15:LINK_DISCONNECTED).
@13:02:43.4970 (all)*>> Received CtiLinkDisconnected(100).
@13:02:43.4970 [0] 7.1.001.02 send_to_all: message EventLinkDisconnected
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550563 (13:02:43)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 4076 (0051 DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 3268 (0050 DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 3272 (004f DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 4028 (004e DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 1200 (004c DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 3188 (0046 DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 4100 (0045 DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 3820 (0043 DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 4060 (0040 DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 4044 (003e DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 4036 (003c DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 3236 (0037 DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 1196 (000c DesktopToolkitX)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 2600 (0005 UniversalRoutingServer)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 2152 (0004 StatServerReporting)
13:02:43.497 Trc 04542 EventLinkDisconnected sent to 2160 (0003 StatServer)
13:02:43.497 Std 20002 CTI Link disconnected
LCA_set_AppLiveStatus(APP_STATUS_SERVICE_UNAVAILABLE)
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=CallInvalidEvent Cause=CAUSE_NORMAL CiscoCause=CAUSE_CTIMANAGER_FAILURE Cid=16778515 MetaCode(false)=META_CALL_ENDING
@13:02:43.4970 (all)*>> Collected jtapi tevent(8:DELETE_CALL).
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=CallObservationEndedEv Cause=CAUSE_NORMAL CiscoCause=CAUSE_NOERROR Cid=16778515 MetaCode(true)=META_UNKNOWN
@13:02:45.4970 (toop)*>> TCall 009901abbbc6f3f7(16778515) deleted.
@13:02:53.3090 (jtapi)*>> Provider event: com.cisco.jtapi.ProvInServiceEvImpl
@13:02:53.3090 (jtapi)*>> (re)synchronizing DNs...
@13:02:53.3410 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.3410 (all)*>> Ccm Address 5939 cannot be observed - not in CME.
@13:02:53.3410 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.3410 (all)*>> Ccm Address 5939@Genesys_CTI19 cannot be observed - not in CME.
@13:02:53.3720 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.3720 (all)*>> Ccm Address 5938 cannot be observed - not in CME.
@13:02:53.3720 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.3720 (all)*>> Ccm Address 5938@Genesys_CTI18 cannot be observed - not in CME.
@13:02:53.4030 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4030 (all)*>> Ccm Address 5937 cannot be observed - not in CME.
@13:02:53.4030 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4030 (all)*>> Ccm Address 5937@Genesys_CTI17 cannot be observed - not in CME.
@13:02:53.4340 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4340 (all)*>> Ccm Address 5936 cannot be observed - not in CME.
@13:02:53.4340 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4340 (all)*>> Ccm Address 5936@Genesys_CTI16 cannot be observed - not in CME.
@13:02:53.4660 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4660 (all)*>> Requesting to observe Ccm address '1143'.
@13:02:53.4660 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4660 (all)*>> addr@term 1143@SEP000A8A490CDA observed by addr only.
@13:02:53.4660 (jtapi)*>> terminal event(7551@MDGClienti): com.cisco.jtapi.CiscoTermInServiceEvImpl
@13:02:53.4970 (jtapi)*>> JSend>> registerAddress for address 1143. type:5
@13:02:53.4970 (all)*>> Collected jtapi tevent(30:REGISTERED).
@13:02:53.4970 (all)*>> CcmEventRegistered for dn '1143', type 5 - 'SEP000A8A490CDA'.
@13:02:53.4970 (jtapi)*>> Address event(7551): com.cisco.jtapi.CiscoAddrInServiceEvImpl
@13:02:53.4970 (all)*>> Collected jtapi tevent(2:DN_BACK_IN_SERVICE).
@13:02:53.4970 (all)*>> Sending CcmEventDnBackInServ for dn '7551'.
@13:02:53.4970 [0] 7.1.001.02 distribute_event: message EventDNBackInService
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550573 (13:02:53)
AttributeThisDN '7551'
13:02:53.497 Trc 04542 EventDNBackInService sent to 2160 (0003 StatServer)
13:02:53.497 Trc 04542 EventDNBackInService sent to 2152 (0004 StatServerReporting)
13:02:53.497 Trc 04542 EventDNBackInService sent to 2600 (0005 UniversalRoutingServer)
@13:02:53.4970 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4970 (all)*>> Ccm Address 5935 cannot be observed - not in CME.
@13:02:53.4970 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.4970 (all)*>> Ccm Address 5935@Genesys_CTI15 cannot be observed - not in CME.
@13:02:53.4970 (jtapi)*>> terminal event(1234@HDALL): com.cisco.jtapi.CiscoTermInServiceEvImpl
13:02:53.497 Trc 04541 RequestQueryAddress received from 2160 (0003 StatServer)
message RequestQueryAddress
AttributeThisDN '7551'
AttributeThisQueue '7551'
AttributeAddressType 4 (RouteDN)
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
AttributeReferenceID 998
@13:02:53.4970 [0] 7.1.001.02 send_to_client: message EventAddressInfo
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550573 (13:02:53)
AttributeReferenceID 998
AttributeThisDN '7551'
AttributeAddressInfoStatus 0
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
13:02:53.497 Trc 04542 EventAddressInfo sent to 2160 (0003 StatServer)
13:02:53.497 Trc 04541 RequestQueryAddress received from 2152 (0004 StatServerReporting)
message RequestQueryAddress
AttributeThisDN '7551'
AttributeThisQueue '7551'
AttributeAddressType 4 (RouteDN)
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
AttributeReferenceID 998
@13:02:53.4970 [0] 7.1.001.02 send_to_client: message EventAddressInfo
AttributeTimeinuSecs 497000
AttributeTimeinSecs 1237550573 (13:02:53)
AttributeReferenceID 998
AttributeThisDN '7551'
AttributeAddressInfoStatus 0
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
13:02:53.497 Trc 04542 EventAddressInfo sent to 2152 (0004 StatServerReporting)
@13:02:53.5280 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.5280 (all)*>> Ccm Address 5934 cannot be observed - not in CME.
@13:02:53.5280 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.5280 (all)*>> Ccm Address 5934@Genesys_CTI14 cannot be observed - not in CME.
@13:02:53.5590 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.5590 (all)*>> Ccm Address 1141 cannot be observed - not in CME.
@13:02:53.5590 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.5590 (all)*>> Ccm Address 1141@SEP000A8A34398E cannot be observed - not in CME.
@13:02:53.5910 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.5910 (all)*>> Ccm Address 5933 cannot be observed - not in CME.
@13:02:53.5910 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.5910 (all)*>> Ccm Address 5933@Genesys_CTI13 cannot be observed - not in CME.
@13:02:53.6220 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.6220 (all)*>> Requesting to observe Ccm address '1140'.
@13:02:53.6220 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.6220 (all)*>> addr@term 1140@SEP000A8A343C26 observed by addr only.
@13:02:53.6530 (jtapi)*>> JSend>> registerAddress for address 1140. type:5
@13:02:53.6530 (all)*>> Collected jtapi tevent(30:REGISTERED).
@13:02:53.6530 (all)*>> CcmEventRegistered for dn '1140', type 5 - 'SEP000A8A343C26'.
@13:02:53.6530 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.6530 (all)*>> Ccm Address 5932 cannot be observed - not in CME.
@13:02:53.6530 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.6530 (all)*>> Ccm Address 5932@Genesys_CTI12 cannot be observed - not in CME.
@13:02:53.6840 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.6840 (all)*>> Ccm Address 5931 cannot be observed - not in CME.
@13:02:53.6840 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.6840 (all)*>> Ccm Address 5931@Genesys_CTI11 cannot be observed - not in CME.
@13:02:53.6840 (jtapi)*>> Address event(1234): com.cisco.jtapi.CiscoAddrInServiceEvImpl
@13:02:53.6840 (all)*>> Collected jtapi tevent(2:DN_BACK_IN_SERVICE).
@13:02:53.6840 (all)*>> Sending CcmEventDnBackInServ for dn '1234'.
@13:02:53.6840 [0] 7.1.001.02 distribute_event: message EventDNBackInService
AttributeTimeinuSecs 684000
AttributeTimeinSecs 1237550573 (13:02:53)
AttributeThisDN '1234'
13:02:53.684 Trc 04542 EventDNBackInService sent to 2160 (0003 StatServer)
13:02:53.684 Trc 04542 EventDNBackInService sent to 2152 (0004 StatServerReporting)
13:02:53.684 Trc 04542 EventDNBackInService sent to 2600 (0005 UniversalRoutingServer)
13:02:53.684 Trc 04541 RequestQueryAddress received from 2160 (0003 StatServer)
message RequestQueryAddress
AttributeThisDN '1234'
AttributeThisQueue '1234'
AttributeAddressType 4 (RouteDN)
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
AttributeReferenceID 999
@13:02:53.6840 [0] 7.1.001.02 send_to_client: message EventAddressInfo
AttributeTimeinuSecs 684000
AttributeTimeinSecs 1237550573 (13:02:53)
AttributeReferenceID 999
AttributeThisDN '1234'
AttributeAddressInfoStatus 0
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
13:02:53.684 Trc 04542 EventAddressInfo sent to 2160 (0003 StatServer)
13:02:53.684 Trc 04541 RequestQueryAddress received from 2152 (0004 StatServerReporting)
message RequestQueryAddress
AttributeThisDN '1234'
AttributeThisQueue '1234'
AttributeAddressType 4 (RouteDN)
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
AttributeReferenceID 999
@13:02:53.6840 [0] 7.1.001.02 send_to_client: message EventAddressInfo
AttributeTimeinuSecs 684000
AttributeTimeinSecs 1237550573 (13:02:53)
AttributeReferenceID 999
AttributeThisDN '1234'
AttributeAddressInfoStatus 0
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeAddressInfoType 18 (AddressInfoQueueStatus)
13:02:53.684 Trc 04542 EventAddressInfo sent to 2152 (0004 StatServerReporting)
@13:02:53.7160 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.7160 (all)*>> Ccm Address 5930 cannot be observed - not in CME.
@13:02:53.7160 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.7160 (all)*>> Ccm Address 5930@Genesys_CTI10 cannot be observed - not in CME.
@13:02:53.7470 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.7470 (all)*>> Requesting to observe Ccm address '5899'.
@13:02:53.7470 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.7470 (all)*>> addr@term 5899@CodaGenesys observed by addr only.
@13:02:53.7780 (jtapi)*>> JSend>> registerAddress for address 5899. type:39
@13:02:53.7780 (all)*>> Collected jtapi tevent(30:REGISTERED).
@13:02:53.7780 (all)*>> CcmEventRegistered for dn '5899', type 39 - 'CodaGenesys'.
@13:02:53.7780 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.7780 (all)*>> Ccm Address 5699 cannot be observed - not in CME.
@13:02:53.7780 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.7780 (all)*>> Ccm Address 5699@SEP000011001100 cannot be observed - not in CME.
@13:02:53.8090 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.8090 (all)*>> Requesting to observe Ccm address '1234'.
@13:02:53.8090 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.8090 (all)*>> addr@term 1234@HDALL observed by addr only.
@13:02:53.8410 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.8410 (all)*>> Requesting to observe Ccm address '1139'.
@13:02:53.8410 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.8410 (all)*>> addr@term 1139@SEP000A8A5CC204 observed by addr only.
@13:02:53.8720 (jtapi)*>> JSend>> registerAddress for address 1139. type:5
@13:02:53.8720 (all)*>> Collected jtapi tevent(30:REGISTERED).
@13:02:53.8720 (all)*>> CcmEventRegistered for dn '1139', type 5 - 'SEP000A8A5CC204'.
@13:02:53.8720 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.8720 (all)*>> Requesting to observe Ccm address '1138'.
@13:02:53.8720 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.8720 (all)*>> addr@term 1138@SEP000A8A343BB9 observed by addr only.
@13:02:53.9030 (jtapi)*>> JSend>> registerAddress for address 1138. type:5
@13:02:53.9030 (all)*>> Collected jtapi tevent(30:REGISTERED).
@13:02:53.9030 (all)*>> CcmEventRegistered for dn '1138', type 5 - 'SEP000A8A343BB9'.
@13:02:53.9030 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.9030 (all)*>> Requesting to observe Ccm address '1137'.
@13:02:53.9030 (all)*>> Collected jtapi tevent(0:ADDR_CREATED).
@13:02:53.9030 (all)*>> addr@term 1137@SEP000A8A4903CD observed by addr only.
@13:02:53.9030 (jtapi)*>> Address event(5601): com.cisco.jtapi.CiscoAddrInServiceEvImpl
@13:02:53.9030 (all)*>> Collected jtapi tevent(2:DN_BACK_IN_SERVICE).
@13:02:53.9030 (all)*>> Sending CcmEventDnBackInServ for dn '5601'.
@13:02:53.9030 [0] 7.1.001.02 distribute_event: message EventDNBackInService
AttributeTimeinuSecs 903000
AttributeTimeinSecs 1237550573 (13:02:53)
AttributeThisDN '5601'
13:02:53.903 Trc 04542 EventDNBackInService sent to 3236 (0037 DesktopToolkitX)
13:02:53.903 Trc 04542 EventDNBackInService sent to 2160 (0003 StatServer)
13:02:53.903 Trc 04542 EventDNBackInService sent to 2152 (0004 StatServerReporting)
13:02:53.903 Trc 04541 RequestQueryAddress received from 2160 (0003 StatServer)
message RequestQueryAddress
AttributeThisDN '5601'
AttributeThisQueue ''
AttributeAddressType 2 (Position)
AttributeAddressInfoType 17 (AddressInfoDNStatus)
AttributeReferenceID 1000



Hi hope this is the correct log
Thanks
Franco
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Offline René

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Re: Agent tool bar disconnected
« Reply #3 on: March 20, 2009, 01:12:02 PM »
Hi,

This log is better ;). Disconnect has been caused by some issues on Cisco side based on the message below. Ask you Cisco colleagues to check what happened.

[i]3:02:43.497 Std 20002 CTI Link disconnected
LCA_set_AppLiveStatus(APP_STATUS_SERVICE_UNAVAILABLE)
@13:02:43.4970 (jtapi)*>> CallEv(5653)=> Type=CallInvalidEvent Cause=CAUSE_NORMAL [b]CiscoCause=CAUSE_CTIMANAGER_FAILURE[/b] Cid=16778515 MetaCode(false)=META_CALL_ENDING[/i]

R.
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Franco

  • Guest
Re: Agent tool bar disconnected
« Reply #4 on: March 20, 2009, 04:32:38 PM »
Thanks a lot, I have to investigate why this happen
Bye
F
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