Genesys Exam

[JeanMarc]

Hi I am planning to take the genesys exam. Has anyone taken this and can offer any advice or does anyone know where I can get some information in regards to what is on the exam and what it covers, etc? Thank you for your help.

[steve]

Jean, if you are talking about a basic CGE exam, you will need to remember what goes into what layer. They will bombard you with the same questions several times during the exam worded slightly differently all asking the same thing like "what layer does dbserver belong to?" (services) and so on. It has nothing to do with knowing Genesys and has mostly to do with just memorizing what they teach you in class. I would suggest just reading the Reference guides for everything before framework and you would be set. It is pretty easy.

[jeanmarc]

thanks tony so you mean basically go over class materials and what reference guides? thanks

[jeanmarc]

how long is the exam and how many questions do you know...which version did you take...7.0?

[Fra]

They won't ask you only about layers, some questions report some snapshots of logs with errors and you have to know what the cause of them may be; if you have some practise on Genesys logs troubleshooting, you won't have any problem. Have also a full understanding of EventRequest concept.

[jeanmarc]

thanks fra

[RTW]

It has been a couple of years since I took both the 6.5 CGE and the CGRP Exams, but both were 2 hours if memory serves me correct, about 100 questions each. Not sure what has changed in 7.0 exams.

And I would agree with Steve earlier when he said to focus on the layer structure for the CGE exam. The fact is that when I took each of these they were open book exams, so as long as you knew the material fairly well and had knew in the student workbook and where to find the answer it was very hard not to pass. Again I don't know if any of this has changed in 7.0.

[Ken]

Just took GCP 7.0 Consultant. 146 questions, 180 minutes. Various topics, Framework, routing, logs, reporting etc. In my opinion too much on reporting, approx. 1/3 of teh questions. I struggled with the reporting piece but otherwise would have been a sinple exam.