SCI ALARMS are not working

[GenesysNewbie]

16:19:55.832  Standard    SCS_7X  GCTI-43-10315  Unable to execute AlarmReaction 'xyz_Alarm_Reaction_01' of type 'Reaction_SendEmail' for AlarmCondition 'NewTestAlam01' [from App 'AgentScripting'], error [Mailer is not initialized successfully]
16:19:55.832 ### LOCAL MESSAGE#=10315, 'Unable to execute AlarmReaction 'GVP_Alarm_Reaction_01' of type 'Reaction_SendEmail' for AlarmCondition 'NewTestAlam01' [from App 'AgentScripting'], error [Mailer is not initialized successfully]'
16:19:55.832  Standard    SCS_7X  GCTI-43-10220  Unable to execute Reaction 'GVP_Alarm_Reaction_01'
16:19:55.832 ### LOCAL MESSAGE#=10220, 'Unable to execute Reaction 'GVP_Alarm_Reaction_01''

+i can establish a telnet ip 25 to teh smtp server from teh server where scs is installed
+I set the mailer section on scs, network type is set also in scs....
smtp_host ip
smtp_port 25
smtp_from a@b.com



Why mailer configuration can not be stablished? Did i forget some step when configuring alarms
In my understanding i do not need an extra parameter to point genesys between smtp or MAPI, is it rigth?

i ll apreciate any tip..... S.O.S!!!!!

[CTIgem]

I think you need to install outlook for mail engine, something like MAPI...

[GenesysNewbie]

thaks CTIGEM, i am going 2 invest about that recomendation.

[catanirex]

Hi,

You need to add a section on SCS application in CME:

[mailer]
smtp_from=Genesys_SCS@company.com
smtp_host=smtp.company.com
smtp_port=25


Change to your settings, then restart SCS

[catanirex]

Sorry, did not read that you already configured this...

Have you restarted SCS since you added the section?

[GenesysNewbie]

no i did not restart cause in the manual especifies thsi changes take effect inmediatly...however i am going 2 restart just for validate.

Maybe a restart could work, i can not see the scs services takes values on the logs.


Thank 4 all the help!!!

[René]

Hi,

Restart is required in case of change of the options "smtp_host" or "smtp_port". SCS initialises mailer during startup only.

R.

[GenesysNewbie]

thanks!

[victor]

Catanirex is right here. Adding [mailer] section will take care of your immediate problem. Plus, since this is a cfg file, you need to restart for this to be read. Did it work?

[GenesysNewbie]

yes victor the mailer is initialized. Thank u very much.

However now i notice a  smtp error.
Question.
1.Do i need a user and a password ? i mentioned this cause its very strange not to configiure it, because every mail account has both to login, and send e mails.

2.Should i required adittional information from the mail administrator? i ask only for the port and the ip because i read on the pdf.

[GenesysNewbie]

this is the scs log ....


15:51:20.398  Standard  ccccccccc  SCS_75  GCTI-43-10111  Cannot send email, errcode -1
15:51:20.398 ### LOCAL MESSAGE#=10111, 'Cannot send email, errcode -1'
15:51:20.398  Standard  CALLSERV04  SCS_75  GCTI-43-10315  Unable to execute AlarmReaction 'GVP_Alarm_Reaction_01' of type 'Reaction_SendEmail' for AlarmCondition 'Application Failure' [from App 'AgentScripting'], error [SMTP: 554:SMTP server not ready for data]
15:51:20.398 ### LOCAL MESSAGE#=10315, 'Unable to execute AlarmReaction 'GVP_Alarm_Reaction_01' of type 'Reaction_SendEmail' for AlarmCondition 'Application Failure' [from App 'AgentScripting'], error [SMTP: 554:SMTP server not ready for data]'
15:51:20.413  Standard  CcccSccccc  SCS_75  GCTI-43-10111  Cannot send email, errcode -1
15:51:20.413 ### LOCAL MESSAGE#=10111, 'Cannot send email, errcode -1'
15:51:20.413  Standard  CAcccc  SCS_75  GCTI-43-10315  Unable to execute AlarmReaction 'GVP_Alarm_Reaction_02' of type 'Reaction_SendEmail' for AlarmCondition 'Application Failure' [from App 'AgentScripting'], error [SMTP: 554:SMTP server not ready for data]
15:51:20.413 ### LOCAL MESSAGE#=10315, 'Unable to execute AlarmReaction 'GVP_Alarm_Reaction_02' of type 'Reaction_SendEmail' for AlarmCondition 'Application Failure' [from App 'AgentScripting'], error [SMTP: 554:SMTP server not ready for data]'

[René]

Hi,

[quote]Do i need a user and a password ? i mentioned this cause its very strange not to configiure it, because every mail account has both to login, and send e mails.[/quote]

SCS doesn't support any authentication for SMTP.

Ask you mail server admin to use different type of authentication (by IP address etc.) that doesn't require any action of client (SCS) side. Check with mail server admin that mail server doesn't control "From" mail address as well. If it does ask mail admin to add mail address used by SCS (option "smtp_from") to whitelist.

[quote]Should i required adittional information from the mail administrator? i ask only for the port and the ip because i read on the pdf.[/quote]

No, IP address and port are the only information you need.


Hope it helps you.

R.

[GenesysNewbie]

i really apreciate all ur help.

thanks! 

i will post the result XD

[JGMG]

At least some versions of Genesys had email notification controlled by licensing.

[GenesysNewbie]

i can configure de alarms, maybe tihso information will be usefull 4 someone

All the information above is important and needs to be validated, review it carefull. Specialli teh ip autentication.
gen 7.5 does not required licensing...


hope it helps all peolpe in the forum...