GAD in a Tenant environment

[cjrennie]

I am working an Genesys environment that has GAD and is tenant environment. I am having problem getting stat for agent in GAD. I am getting an error that tell me that it need a password.

Error 'Tenant 'GPC', Invalid Password' on request [OneStat] null on GPC about cpate (0) CurrentState, subj AgentStatus, interval Growing, length 0, ChangesBasedNotification, 0%, freq 0, range 0:0, filter MainActions RelativeActions:

Any insite on the location to add this.


Thanks
Chuck

[catanirex]

I have seen this error to.

Have you imported the SS options supplied with GDesktop?
Are the tenant specified on both SS and GAD application in CME?
Are GAD application started as a CME user that belongs to the tenant?

[Gulden_NL]

I know of one and perhaps two other avenues to check, dependent on switch/hard phone/soft phone etc.  GAD polls for state in some configs and this potentially cause this state.

But first:
[list]
[li]Switch brand, model and release[/li]
[li]Using GAD's softphone or using switch's to log in; e.g., Avaya CentreVU?[/li]
[li]If you want to spend the time - outline Switch, connectivity to agent and any other peripheral info that you can think of[/li]
[/list]
Finally, the other piece that I can think of that I haven't experienced, but [b][i]may[/i][/b] cause this, could be related to how you [i][b]may[/b][/i] be updating user authentication information: e.g., LDAP integration to the tenant's LDAP or Active Directory?  Of course, this is a much longer conversation.  But want to toss it out as something to consider if the obvious paths to resolution don't work out.  I doubt that I'll return here in the next few days, so just putting this out here as a last resort until you are able to post your next results and I can get back here.