" /> How ICS 6.5 works - Genesys CTI User Forum

Genesys CTI User Forum

News:

Welcome to Genesys CTI Discussion Forum! With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
(Just in case you were wondering - No, Genesys Labs does not endorse this site)
- Genesys CTI Team

Genesys CTI User Forum »
Genesys CTI User Forum »
Genesys CTI Technical Discussion (Moderator: victor) »
How ICS 6.5 works

« previous next »

Pages: [1] Go Down

Author Topic: How ICS 6.5 works (Read 2276 times)

kelisagold

Newbie
Posts: 5
Karma: 0

How ICS 6.5 works

« on: March 17, 2009, 07:42:25 AM »

Hi all,

I am very very new in ICS component. Since am involved only on support issues for one of our customer, am not really sure how ICS works. Never performed any developement task for ICS before. Can someone expert on this share with me the process starting from email come in until it's succcessfully replied by an agents. As well as the relation between Emailin,MST-Intercache & Emailout table.

Regards

Logged

Pages: [1] Go Up

« previous next »

Genesys CTI User Forum »
Genesys CTI User Forum »
Genesys CTI Technical Discussion (Moderator: victor) »
How ICS 6.5 works

XHTML
RSS
WAP2