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Offline CTIgem

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URS warm standby
« on: March 17, 2009, 12:16:27 PM »
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After the upgrade to 7.6, URS warm standby seems not working properly.

I'm getting .......
I'm not seeing the message about going into Backup mode..

-----------------------------------------------------------------

Router High Availability Mode is turned off

08:09:55.325_C_W_ [02:02] can't initialize management layer
..
..
Open LCALayer on port=4999
LCA Library version 7.5.000.05
08:09:55.325_C_C_ [14:04] router is forced into active mode
Applications OK

Offline Fra

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Re: URS warm standby
« Reply #1 on: March 17, 2009, 02:19:00 PM »
You should post the full log from start-up; however my guess is that your URS is looking for an HA license but can't find it.

Fra

Offline victor

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Re: URS warm standby
« Reply #2 on: March 18, 2009, 11:41:52 AM »
What does LCA and SCS logs say?

Offline cmcshane

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Re: URS warm standby
« Reply #3 on: March 18, 2009, 03:01:44 PM »
Did you upgrade from version 6.5 ? If so did you update your HA licenses to 7 ?

Offline CTIgem

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Re: URS warm standby
« Reply #4 on: March 19, 2009, 11:40:32 AM »
Had to get the new license file, warm standby option is not free anymore like back in 6.5 days...