Chat & Co Browsing

[Doubt]

Hi Rene ,
      i checked java has been enabled in my machine..
But still i am getting this problem.

I searched in genesys support site. they have given a few solution.

First is :
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1) Shut down all the Jrun applications and the Cobrowse application.
2) Open the Jrun/servers/default/local.properties and change the following lines:
ejb.ejipt.classServer.port=XXXX
ejb.ejipt.homePort=XXXX
Change these ports to two other ports that we are sure are not in use.
Save the changes and restart the JRun Default and the Cobrowse application.

Second:
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Customer was running JRun Default Server on port 51001. The CobrowseServer Jrun was also set to run on this port so it terminated whenever it was started.

In the local.properties file for the JRun Cobrowse Server you should change the port from 51001 to another port -51002 as an example. To do this go to local.properties in Cobrowse directory and find the following line:

jcp.endpoint.main.port=51001

Change it to

jcp.endpoint.main.port=51002

Once this change was made the Cobrowse JRun Server ws able to start successfully and Hipbone returned Guest ID.

But i cudnt find any local.properties in my system. Kindly guide me...

[René]

Again, having Java on machine doesn't mean you have Java in Internet Explorer. Try to open this page - http://www.javatester.org/version.html - if Java is enabled in your IE then the applet will display information about JRE.

About the ticket you found - that one is related to JRun not Tomcat.

R.

[Doubt]

Hi Rene,
  Seems JVM is not enabled. I typed jview in cmd prompt and it is not accepting tht. How to enable this jvm . Kindly tell me

[Doubt]

Hi,
I have a webcompound sample which is having chat & co browsing enabled in it. Also i logged into agent desktop. I am able to chat from webcompond sample to agent desktop. I know the options that has to give on the webcompund. Similarly do we need to give some option for co browser.

[Doubt]

Someone pls help....