Application name: avaya_tserver
T-Server for Avaya DEFINITY ECS (MV), Version: 6.5.306.01
Router (Version: 6.5.107.00)
1. log files timestamp not matched
T-server log:
started at 04/02/09 22:50:06.640
ended at @22:50:40.2960 --- Shutdown triggered by SIGBREAK signal
In URS log:
started at 04/02/09@23:00:50
2. There were several configuration errors reported in URS log
fix them first, or there would have too many errors
_I_E_0000000000000000 [smGetAgentsInGroup] input data error\
Cannot connect to TServer MSTServer_ICS_6.5 at host iccs_is, port 5080, reason unknown
4/2/2009 11:02:48 PM.312 Trace mciccsfw routing_server GCTI-15-20004 interaction 006501ace7296001 is taken over by switch
3. URS did not 'see' the agent '1500.A' ready via Stat Server
04/02/09@23:04:43 _M_I_006501ace7296003 [remap_call] current priority for prepaid_external_vq VQ(s): 280
_M_I_006501ace7296003 [targets_map_route] target selection rule: select ANY (No statistic specified for target selection)
_M_I_006501ace7296003 [targets_map_route] target with MIN statistic value will be selected
_M_I_006501ace7296003 [smGetStatObject] ask statistic ##state@routing_statserver <request= 1, status= 2> for 1500
_M_I_[map_one_target] target <1500.A> STATE mapping OK
====================== Target Information =====================
Target Name < 1500 >
Target Location < routing_statserver >
Target Type < A >
STATE MAPPING INFO - STATISTIC < ##state >:
Stat Server DN info available
Modelling Statistic : NOT available
STATISTIC NOT AVAILABLE
==============================================================
[color=red][b] _M_I_006501ace7296003 [targets_map_route] target for routing was NOT SELECTED[/b][/color]
_I_I_006501ace7296003 [targets_map_route] mapping Ok
04/02/09@23:04:43 _M_I_[smAntiFreezeTimerProc] PULSE (calls: 1=1+0-0, time 1238684682)
Suggestions:
=> always have the CCPulse+ open to monitor agent status
- assumed that both CCPulse and URS are connected to the same Stat Server!
=> If CCPulse does not show agent is ready, neither can URS 'see' ready agent
=> make sure that
(1) PLACE object is defined and shortcut to extension is configured
(2) Agent profile is defined and switch agent ID is configured
(3) use soft-phone to perform agent login
(** agent login via hard-phone can be 'seemed' by T-server but
higher version T-server and/or switch release may be needed)
=> In Avaya vector commands, there is 'sufficient' time for URS to handle interactions after ADJUNCT
