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Offline kishore

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difference b/w entered and distributed stats
« on: April 23, 2009, 08:18:55 PM »
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Hi all,

In ccpulse, i have seen 2 stats for RP,   total calls entered and Total calls distributed

what is the difference between both.

Thanks!
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Offline ecki

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Re: difference b/w entered and distributed stats
« Reply #1 on: April 23, 2009, 11:27:09 PM »
Hi,

Total Calls Entered: The total number of unique interactions entering or being offered to the queue or route point.
Total calls distributed: The total number of unique interactions distributed from a queue or route point.

cheers,

e.
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Offline bcyk

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Re: difference b/w entered and distributed stats
« Reply #2 on: April 24, 2009, 02:05:29 PM »
one of common queries by end-users is ACD queue data fields equation.... ACD queue statistics fields are hardly matched in many scenarios....


See previous thread http://www.sggu.com/smf/index.php/topic,2375.0.html for details

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