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Author Topic: Searching based on LoginID?  (Read 2912 times)

Offline Vincent

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Searching based on LoginID?
« on: April 27, 2009, 12:26:42 PM »
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I know that Genesys is using an internal LoginID for agents, which you can see in CME with correct conifguration. However i want to search on these LoginIDs. I'm seeing some errors in SCI and want to know for which agents this is happening. Anybody got any ideas?
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Offline catanirex

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Re: Searching based on LoginID?
« Reply #1 on: April 27, 2009, 12:35:26 PM »
Select Tools - Find in CME
Select Agent Login - add the number you see in SCI
Double click on the result, and select Dependency tab. There you see the agent which the login id belongs to

Hope this helps!
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Offline Vincent

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Re: Searching based on LoginID?
« Reply #2 on: April 27, 2009, 12:55:13 PM »
Thanks, i'll check that out.
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