GAD can't use FlexLM license Manager

[cavagnaro]

Sorry for asking again, but have you installed JDK. JDK is needed for GAD
You told me which JRE version you have?

Yes, I did but same behaviour. Genesys was able to reproduce the issue in their labs.
Now I upgraded and behaviour changed. I can start and I'm getting this error:

java.lang.IllegalAccessError: tried to access field com.genesyslab.uadthin.proxy.InfoBusinessLogic.businessFactory from class org.apache.jsp.desktop.desktop_jsp
   at org.apache.jsp.desktop.desktop_jsp._jspService(desktop_jsp.java:939)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
   at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
   at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
   at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403)
   at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
   at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
   at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
   at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
   at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
   at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
   at com.genesyslab.uadthin.filter.CachePreventFilter.doFilter(CachePreventFilter.java:30)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
   at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:127)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
   at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
   at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
   at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
   at java.lang.Thread.run(Unknown Source)
05 05 20:50:03:427 [ttp-8080-Processor23] ERROR [/gdesktop].[action]  Servlet.service() para servlet action lanzó excepción

I can't figure out what is making this error to raise. If I return to previous version it does work fine...

[kowari]

I had this problem when I installed GAD.

Damned if I can remember how I fixed it....

BUT I do remember that I looked in the trouble shooting section of the deployment guide and that helped me solve the issue.  I know I know I hear you thinking that it cant POSSIBLY be true, but it is.

Lemme go look hang on a sec.

[kowari]

Genesys Desktop
You may experience some of these unexpected behaviors while using Genesys
Desktop:
260 Genesys Desktop 7.6
Appendix B: Troubleshooting Genesys Desktop Start-up Issues
• Genesys Desktop logs error messages, like those shown below, about
Update failure:
05 11 15:17:34:703 [ Init Ail Logic] INFO Ail.License trying to checkout license
ISDK_FACTORY
05 11 15:17:34:969 [ Init Ail Logic] FATAL Ail.License Feature ISDK_FACTORY: licensing
violation identified, violation type = Feature has expired(-10,124)
05 11 15:17:34:984 [ Init Ail Logic] WARN GD.Core.Init AIL is not initialized
If you are trying to login an agent, you may also see an alert box
containing the following message: Login aborted: The server is not
initialized.
These errors occur and are logged when the date of the computer on
which Genesys Desktop is installed, or the license server that Genesys
Desktop is accessing, do not agree.
--

Have you restarted FLexLM?

[cavagnaro]

Nop. Will try tomorrow.
Thanks 

[alistairt]

Did the "java.lang.IllegalAccessError" problem get resolved?

I'm seeing this same exception in GAD after upgrading from an earlier 7.6 version to 7.6.200.14.

Thanks,
Alistair

[alistairt]

OK, I figured it out and resolved the exception by deleting contents for "work" folder under Genesys Desktop installation directory.

Regards,
Alistair