Call answered?

[bogdan]

Hello,

Is there a way to determine if a call was answered by an agent without adding functions after all TargetObjests in the strategy. I would like something that behaves like onCallAbandoned. Please help me here

thx

[Lorenzo]

You can create a strategy that you can load on the extension of the agent.
Just create a URServer section in the Annex tab of the extension and then create "event_arrive = ringing" and then "strategy = name_Of_Your_Strategy".
In the strategy, you will be able to attach data and then to use them in reporting.

[bogdan]

Thanks for the reply, but this is not a solution for me... It will be a lot easier for me add functions after each TargetObject[] than adding extra strategies on specific Agent DNs (Note: I don't even have a fixed enviroment to do this).

Thx

[cavagnaro]

lol, the solution is good, even on non fix enviroment what changes is the agent position where they login, not the extension (places) unless your PBX numbering plan changes every week.

[cmcshane]

Not sure what you're looking for here.....Where do you want to display the answered event ? Is it using CCPulse, update some UData and write to database etc ?