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Author Topic: There is not event for a consult call!  (Read 3317 times)

CJ

  • Guest
There is not event for a consult call!
« on: January 01, 1970, 12:00:00 AM »
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Does anyone know a workaround for the Meridian link not reporting that a cosultation call being put on hold? Thanks, CJ

Victor

  • Guest
There is not event for a consult call!
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
  • CJ,

    I think you are using a rather old TServer version. Upgrade, my friend. 5.1.5837 has rlsconcult tv option which would take care of this particular problem.

    Tell me if it did not solve your problem.

    Cheers,
    Vic