" /> Chat call not getting routed - Genesys CTI User Forum

Author Topic: Chat call not getting routed  (Read 15687 times)

Offline Timur Karimov

  • Sr. Member
  • ****
  • Posts: 415
  • Karma: 2
Re: Chat call not getting routed
« Reply #15 on: June 18, 2009, 08:40:48 AM »
  • Best Answer
  • Advertisement
    Try to set URS option "use_dn_type" to value "extension"