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Offline jingoi

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Agent Login Time cc pulse
« on: June 20, 2009, 04:51:12 AM »
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can any budy help me out ,how to show the agent login time in ccpulse reporting,how much time he log in ,rather to calculate maually... and also is there possible to show only those agent who currently login in ccpulse ...
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Offline cavagnaro

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Re: Agent Login Time cc pulse
« Reply #1 on: June 20, 2009, 05:11:01 AM »
??? Well all is possible...
Select all agents, threshold, Action Loggout > Hide; Action Login > Show.
What do you mean loggin time? You can create a Stat to calculate the login time with StatType SinceLogin...
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Offline jingoi

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Re: Agent Login Time cc pulse
« Reply #2 on: June 20, 2009, 05:35:19 AM »
means at what time agent log in....
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Offline cavagnaro

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Re: Agent Login Time cc pulse
« Reply #3 on: June 20, 2009, 06:10:29 AM »
Oh, for that enable in StatServer the Login table and extract the data from there. Meaning of CCPulse is to track Contact Center enviroment, not to do taskforce management or control, however it is common that end users to want all in a single screen. However I can't see how the login hour may impact on the CC work after 2 hours the event happened.
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Offline jingoi

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Re: Agent Login Time cc pulse
« Reply #4 on: June 22, 2009, 05:40:02 AM »
thanks for suggestion..cavagnaro i m new in ccpulse ..could you define the steps which follow...
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Offline cavagnaro

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Re: Agent Login Time cc pulse
« Reply #5 on: June 22, 2009, 01:01:42 PM »
That is more a StatServer job, do you have access to it?
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Offline jingoi

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Re: Agent Login Time cc pulse
« Reply #6 on: June 23, 2009, 03:08:25 AM »
yes i have...and also want to know the steps of how to show only  agents i.e  currently login ..which you define Select all agents, threshold, Action Loggout > Hide; Action Login > Show.
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Offline cavagnaro

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Re: Agent Login Time cc pulse
« Reply #7 on: June 23, 2009, 06:04:16 AM »
For Login table check StatServer deployment guide and seek for Login table.
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Offline jingoi

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Re: Agent Login Time cc pulse
« Reply #8 on: June 23, 2009, 04:12:34 PM »
and what about the threshold you suggested  ..actually i was trying but unable to define the parameters in threshold ..could you suggest any
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Offline jingoi

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Re: Agent Login Time cc pulse
« Reply #9 on: June 25, 2009, 07:50:44 AM »
i have tried this threshold but no success.....[b]Select all agents, threshold, Action Loggout > Hide; Action Login > Show[/b]..for only show those agents whose login in currently...any suggestion
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