Genesys Event Listener

[Kannan]

I am designing an application which listens to events from multiple Queues/DNs to generate reports realtime on Queue Wait time , transfers etc. Though the Genesys Desktop API for Java lets me register multiple DNs and listen to their events, I do not think its the best way to implement. Do we have other APIs available from Genesys ?

We use the JTele package to implement the listener, wherein multiple DNs are registers through a Connection. This exhibits inconsistent behavior when the number of DNs registered increases. 

Thanks ,
Kannan

[bcyk]

Genesys Statistics SDK (sold separately) is another alternative.

To get event messages via T-server SDK/libraries,
similar subject was discussed in http://www.sggu.com/smf/index.php/topic,4301.msg19265.html
One of keys is to mask out unnecessary event messages when receiving messgaes from multiple DNs.

Demo program in Tlib/C 7.2 can be found in http://www.sunnylinelimited.com/genesys/GqueueCalls-src.zip