Hello,
When I Cancel an OCS outbound call via RequestRecordCancel in preview mode, I get the following error : [b]'Attribute <GSW_CHAIN_ATTR> not found'[/b]
[code]received from 65204(--)INCTIR01:3100(fd=392) message EventUserEvent
AttributeAgentID '1159'
AttributeThisDN '1259'
AttributeUserData [164] 00 05 00 00..
'GSW_CALLING_LIST' 'CL_CCM_PREVIEW'
'GSW_RECORD_HANDLE' 67
'GSW_CAMPAIGN_NAME' 'CA_CCM_PREVIEW'
'GSW_APPLICATION_ID' 130
'GSW_AGENT_REQ_TYPE' 'RecordCancel'
AttributeUserEvent EventUserEvent
AttributeTimeinSecs 1245826337 (08:52:17)
AttributeTimeinuSecs 287000
AttributeCustomerID 'Resources'
AttributeEventSequenceNumber 00000000000004f2
08:52:17.287 Trc 50002 TEvent: EventUserEvent
08:52:17.287 OCSEvent[1476]::EventUserEvent(RecordCancel)
TServer[175`T-Server_CCM]
DN[997`1259]Extension
Agent[140`Place_1259]
{
Attribute <GSW_CHAIN_ATTR> not found
08:52:17.287 Trc 50071 Send UserEvent
request to 65204(--) message RequestDistributeUserEvent
AttributeUserData [203] 00 06 00 00..
'GSW_AGENT_REQ_TYPE' 'RecordCancel'
'GSW_RECORD_HANDLE' 67
'GSW_ERROR_NUMBER' 102
'GSW_ERROR' [b]'Attribute <GSW_CHAIN_ATTR> not found'[/b]
'GSW_APPLICATION_ID' 130
'GSW_CAMPAIGN_NAME' 'CA_CCM_PREVIEW'
AttributeCommunicationDN '1259'
..sent to INCTIR01:3100(fd=392)
} [/code]
After reading the manual, I found that this argument is optional in this method :
[code]
Data Key Type Key Required Description
GSW_CHAIN_ATTR String No Flag determining whether to update the recordchain or just the single record. Values are AllChain (default) or RecordOnly.[/code]
Any ideas ?
