" /> Reg:SCI login - Genesys CTI User Forum

Author Topic: Reg:SCI login  (Read 2135 times)

Offline JJR

  • Jr. Member
  • **
  • Posts: 56
  • Karma: 0
Reg:SCI login
« on: August 19, 2009, 12:07:22 PM »
Advertisement
Hi,

SCI is allowing only one person to log-in at a time. Could any one please help me what could be the reason.Its not allowing to log-in multiple users. When first person comes out of SCI then only it is allowing the second person to log-in. Its throws an error like "not connected to SCS".

Thanks
JJ

tony

  • Guest
Re: Reg:SCI login
« Reply #1 on: August 19, 2009, 12:14:14 PM »
Might be the permissions on the User...? Check in CME that they are in the right [b]Access Groups>... [/b] and that they have a level of access to the [i]Application[/i], in the settings of the [b]Person>Ranks[/b].

EDIT: Re-read your note...

Also check in CME: [b]SCS>Security>Permissions[/b]
T
« Last Edit: August 19, 2009, 12:17:36 PM by Tony Tillyer »