Product Licencing

[Rory]

Any thoughts on the subject of concurrent licencing?

Reviewing a call centre of 100 seats, a maximum of 70% concurrent agent usage is ever experienced. We want to hold the full configuration (100 positions) but only purchase licences for the expected concurrent agent volume (70). Will this work as I assumed that the licences are booked out from TServer upon agent login?

Many thanks for your valuable input.

[John]

TServer checks out licenses at start up from the license server based on the number of DN's it will register with the switch, not the acutal amount of agents logged in.

TServer maintains a connection to the license server only so that it can return the licenses when it closes, it's isn't checking to see if it has license to register a user with every login.

My experience is that the License Manger can be closed after TServer has received it's initial licenses at startup without effecting the stability of the Genesys platform.

[Vic]

Rory,

as far as I know, TServer checks out license AT STARTUP ONLY. That is, it will check out ALL THE LICENSE you have allocated it. In other words, if your option of numoflicense = 0, it will get ALL the license. If your numoflicense is 70, it will get 70 licenses.

Then, it will start registering all your DNs. If you will have more than 70 DNs, it will fail to register all the DNs after the first 70. So, in theory you will have to buy MAXIMUM number of seats you expect ot use, even though you only use half of them.

However, Genesys is a very smart company. I was told by my counterpart in U.S. that they know that most of the customers WILL GROW. Thus, there is a very interesting functionality included with TServer. Since numoflicense supports dynamic changes, you can modify numoflines to a number you want AFTER TServer has been started. Then, you can add DNs for additional agents.

Needless to say, Genesys does not support this type of operation, plus YOU MUST BUY the additional licenses from Genesys if you plan to continue to use it officially.
This hack might work for really emergency situations; however, in most cases, Genesys is very flexible and would usually issue you a temporary license almost immediately should you ever experience this kind of situation.

Also, DO NOT SHUTDOWN LICENSE MANAGER UNLESS YOU WANT YOUR TSERVER TO SHUTDOWN. Shutting down license manager AFTER starting TServer WILL shut your TServer down almost immediately.

[Matt]

You CAN close down license manager after all of the applications have checked out their appropriate license.. It will not cause TServer to crash.. I don't know why you would want to do this, but it will not crash anything.

[Jeff]

I tried it, but it shutdown my TServer.