Alicia,
you need to fix your CME settings:
make sure that IServer section of your IVR Server has the same name as your IR Server applications(IVRInterfaceServer_END)
port_ivr cannot be 0. Define it to something (2000?)
you are missing IVR port definitions in IServer section, as well as sections for each one of your IVRs. To fix that, first, make sure that you have IVRs defined under IVR heading in CME. For each entry, add all the ports and DNs associated with IVR. After you have finished with that, go back to IVR Server, and create new option sections each named exactly the same as each IVR you have created under IVR part of CME.
here is a sample IVR option definition ( you will need to make it for EACH IVR machine you have)
[edf2is]
log_file_backup_amount=4
log_file_name=edifylog.log
log_file_size=100000
log_print_date=no
log_print_time=yes
print_options=no
service_type=IVR
time_hb_is=30000
time_recon_is=2000
TServer section
you will need a TServer section which is named, yes you guessed it right, exactly the same as TServer you have your IVR connected to.(TServer_END in your case)
(here is an example)
[TServer_END]
hostname=cti9
port=3000
then, go back to your IVR Section (the one that has IServer defined for service_type the name of section MUST BE THE SAME AS YOUR IVR SERVER NAME), and add the following:
Chan1@edf2is=1000@TServer_END
you will need to add it for EVERY PORT ON EVERY IVR you are using, modifying the Chan#, IVR name, DN and TServer to match each entry you made under each IVR.
I know it might sound realy confusing, so the best thing to do is install ERS inside Genesys Config Wizard, create a new ERS solution and THEN add IVR to it. There is an IVR wizard included with ERS, so it would make your life easier. If your client did not purchase ERs, then just do not install ERS executable on the site after you have finished setting CME
Also, inside connections for your IVR Server, you only need Message Server and your TServers. No need for SCI, SCS, etc
(Why are you attaching DAP? Are you doing Data Access in IVR SERVER?
)
email me if you cannot get it to work
On a side note,since I never trust anything more than 12 characters, try to limit the name of IVR Server to something smaller; however, it is just a preference of mine
Here is a sample options settings for IVR Server called IVR_Server that will give yo an idea as to how to setup:
this file assumes that you have one IVR connected to this IVR Server, called IVR_Server. The name of IVR is defined as edf2is under IVR part of CME. Inside that, we have two ports, 1 and 2 which are connected to DNs 1000 and 1001 respectively on TServer called TServer.
[LOG]
debug=
expire=false
hostname=cti01
segment=1000
standard=
verbose=all
port=4050
trace=
all=network,IVRServer,stdout
[TServer]
hostname=cti01
port=3000
[edf2is]
log_file_backup_amount=4
log_file_name=edifylog.log
log_file_size=100000
log_print_date=no
log_print_time=yes
print_options=no
service_type=IVR
time_hb_is=30000
time_recon_is=2000
[IVR_Server]
lca_auto_rst=no
lca_backup_mode=no
lca_check_time=5
lca_port=4999
lca_tout_shutdown=5
lca_tout_start=5
log_file_backup_amount=3
log_file_size=100000
log_print_conn_evt=yes
log_print_date=no
log_print_time=yes
port_ivr=2000
print_options=no
service_type=IServer
Chan1@edf2is=1000@TServer
Chan2@edf2is=1001@TServer
log_server=LOG
