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Author Topic: Difference between IServer and Virtual TServer  (Read 3778 times)

Offline smartynks

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Difference between IServer and Virtual TServer
« on: July 10, 2009, 06:52:05 PM »
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Hi All,

Can any one explain me the functionality difference bewteen IServer, Virtual TServer and IVR interface server ?
I always mess up with these.

Thanks

Offline GenesysNewbie

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Re: Difference between IServer and Virtual TServer
« Reply #1 on: August 26, 2009, 03:32:08 PM »
hi Iserver that u see on  the CME is the GVPCLient, TServerIVR or IVRServer(GVP7.5 or higher) o VirtualServer(GVP7,2) are the same.

hope this help u

Offline harsh.v.v

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Re: Difference between IServer and Virtual TServer
« Reply #2 on: August 27, 2009, 04:11:16 PM »
Iserver and virtual t-server are part of IVR Server.IVR server is the Genesys application which act as an interface between IVR and CTI.IVR server can be set up in two modes infront or behind.The virtual t-server becomes important when we are configuring the IVR server(IServer+VTS) in infront mode as there is no premise switch to connected to .Iserver does the talking with IVR while the VTS part act as a virtual T-Server connected to a remote site.