" /> GVP 7.6 deployment - Genesys CTI User Forum

Poll

GVP 7.6 deployment

1
1 (33.3%)
2
2 (66.7%)

Total Members Voted: 3

« previous next »
Pages: [1]   Go Down

Author Topic: GVP 7.6 deployment  (Read 4714 times)

Offline edden_chen

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
GVP 7.6 deployment
« on: September 14, 2009, 08:39:03 AM »
Advertisement
hi all,
   I used the GDT to deploy and install the GVP7.6 components  on Windows server 2003 ,but the service  WatchDog can not startup.
   Lab host (IPCS)
        Host 1
        Voice Platform Common
        EMPS
        Dispenser
        Bandwidth Manager
        Policy Manager
        IPCS
        Resource Manager
        IVR Server Client
        SIPSessionManager
    WatchDog can start up in safe mode. Help me, please!
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: GVP 7.6 deployment
« Reply #1 on: September 14, 2009, 09:18:27 AM »
Hi,

Post here log of Watchdog.

R.
Logged

Offline edden_chen

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: GVP 7.6 deployment
« Reply #2 on: September 14, 2009, 09:25:04 AM »
HI Rene,
   The Popgateway and SipsessionManager server can not startup,WatachDog's log:

[2008/04/16 06:25:11.500] 111C <<< DebugLog Start, pid=4368, ModuleVersions=WatchDog.exe: 7.6.420.14;cnace54.dll: 5.4;CnInet.dll: 7.6.420.14;Logger.dll: 7.6.420.14;HuntListMgr.dll: 7.6.420.14;SSLEAY32.dll: ;LIBEAY32.dll: ;, Hostname=gvp, HostIP=192.168.80.188, maxsize=262144 >>>
[2008/04/16 06:25:11.500] 111C <<< Adding log flags >>> *:0x3
[2008/04/16 06:25:19.312] 111C SCAServer.cpp:120 C=77:L=1:U=0 SCALookupServer >> STANDALONE mode lookup.
[2008/04/16 06:25:19.312] 111C SCAServer.cpp:159 C=77:L=1:U=0 SCALookupServer >> LocalMode [1].
[2008/04/16 06:25:19.312] 111C SCAIniGen.cpp:2097 C=77:L=1:U=0 seedINI >> LocalMode [1], Source INI [C:\GVP\CN\config\gvp.ini].
[2008/04/16 06:25:19.640] 111C <<< DebugLog destructing >>>
[2008/04/16 06:25:19.640] 111C <<< DebugLog Start, pid=4368, ModuleVersions=WatchDog.exe: 7.6.420.14;cnace54.dll: 5.4;CnInet.dll: 7.6.420.14;Logger.dll: 7.6.420.14;HuntListMgr.dll: 7.6.420.14;SSLEAY32.dll: ;LIBEAY32.dll: ;WatchDogPS.dll: 7.6.420.14;, Hostname=gvp, HostIP=192.168.80.188, maxsize=262144 >>>
[2008/04/16 06:25:19.640] 111C <<< Adding log flags >>> *:0x3
[2008/04/16 06:25:36.796] 11A8 CWatchDog.cpp:2362 C=11:L=1:U=0 Failed to instantiate process [INI section = SIPSessionManager], [0x80004005]
[2008/04/16 06:26:20.000] 111C <<< DebugLog destructing >>>
« Last Edit: September 16, 2009, 06:42:36 AM by edden_chen »
Logged

Offline edden_chen

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: GVP 7.6 deployment
« Reply #3 on: September 16, 2009, 06:54:24 AM »
Hi Rene,Help me!!!!
thanks
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: GVP 7.6 deployment
« Reply #4 on: September 16, 2009, 07:59:12 AM »
Hi,

Watchdog is unable to create instance of SIPSessionManager. Please check that configuration of that component is correct. Is there any log generated by that component available?

R.
Logged

Offline CTIgem

  • Sr. Member
  • ****
  • Posts: 273
  • Karma: 0
Re: GVP 7.6 deployment
« Reply #5 on: September 16, 2009, 07:24:59 PM »
Probably, we need to see gvp.ini as well.
Logged

Offline edden_chen

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: GVP 7.6 deployment
« Reply #6 on: September 17, 2009, 02:47:57 AM »
;D hi All,

        I have  configured GVP success,thanks!!
       
Logged

Offline ecki

  • Sr. Member
  • ****
  • Posts: 329
  • Karma: 8
Re: GVP 7.6 deployment
« Reply #7 on: September 17, 2009, 03:10:44 AM »
So what was the issue?
Logged
Pages: [1]   Go Up
« previous next »