Stream Manager Recorder with Cisco Tserver 7.6.x

[babacar]

Call Manager Version 4.2(1)

Rgds,

[Timur Karimov]

Hi babacar!

Did you have access to Genesys support site ?

[babacar]

hello Timur,

yep they send me today the Tserver V8.0 which is compatible with FR 7.x and i have installed it but my problem still here.

please have a look on the attached traces. I am blocked !

Rgds,

[cavagnaro]

What is the ConnID of your call test?

[cavagnaro]

Ermm...I see something very funny here in your strategy:

ExtensionsAttach['record','destination']

From documentation:
[quote]
2) It is also possible to enable recording using extensions in routing strategy. If inbound call goes to the routing point, in the routing strategy it is possible to specify extension “record=destination”. “destination” in this scenario means the DN where call is routed - in most cases that would be the Agent DN.
[/quote]

But I think you may wanna try this one better:
[quote]
1) Just specify option “record=true” on the Agent DN. This will instruct SIP Server to record all the calls which comes from / goes to this DN.
[/quote]

[cavagnaro]

I don't see any event coming to SM...are we sure he can use SM without SIPServer??

[babacar]

Hi cavagnaro,

the CONNID is 008801be38c6b002
The record to true is positionned to "true" in the RP and the DN. I did not try only with that without the ExtendAttach Data.

Rgds,

[babacar]

[quote author=cavagnaro link=topic=4803.msg21590#msg21590 date=1256849463]
I don't see any event coming to SM...are we sure he can use SM without SIPServer??
[/quote]

it seems Yes, the Tserver 8.0 documentation mention it !

Rgds,

[René]

Hi babacar,

I see in the log that T-Server sends request to record call to Cisco CallManager:

@19:31:05.7500 [tout] DN marked for recording
@19:31:05.7500 [))1] StartRecord 67138186 '6801' 0

but I don't see any response from CCM side.

I checked Cisco JTAPI Developer's Guide for CCM 4.2 and didn't find any reference to recording functionality (but I found it in JTAPI Dev Guide for CUCM 6.1). Question is if recording initiated by CTI application is supported in CCM 4.2 or not...

R.

[babacar]

Hi René,

So it confirms my analysis, in the T server 8.0 CUCM documentatiion it is mentioned on page 169 
[b]5. Configure a recorder device on CUCM.[/b] It seems that our CM administrator  did not see the recorder profile object in Call Manager Administration Console 4.2(1).

At this step i am afraid as well the [b]supervisor monitoring[/b] of Agent didn't work as well ? What do you thing about that feature and how to implement it using TServer 8.0 with the same CM ?

Thanks again for your analysis.

Rgds,

[Timur Karimov]

Well, looks like you really need the upgrade the CM to version latest then 6.1.x or use the method with integration of SIP-Server and CCM.
Because prevision version use for recording and monitoring the SPAN feature of switching hardware, what is not supported by SM.
Sorry for bad news =(

WBR Thaler