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Offline Silent

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Transfer chat interaction
« on: January 19, 2010, 07:53:01 PM »
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Hello All,

Can anyone know,In Genesys Chat, what is the best method to transfer chat interaction from 1 agent to other.


Thanks -
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Offline YevgeniyP

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Re: Transfer chat interaction
« Reply #1 on: January 20, 2010, 06:32:45 AM »
Use method Transfer in Interaction Server API and process Invite on agent_2 side properly (connect to the chat session specified in interaction properties).
There are also some details about visibility mode (silent, coaching) but it's a next step.

YP
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