TSserver and with Aspect switch(s)

[Andy Bender]

We are trying to monitor events from a TServer connected to an Aspect switch. When we do the "TOpenServerEx()" function we get back an "EventLinkConnected" event and this triggres the "TRegisterAddress()" function for each line on our VRU. For each of these lines we receive a "EventRegistered" event indicating that the line has been registered. However, whenever we place calls into the VRU Genesys is not giving us any events. We we place a call into the VRU I expect to see an "EventRinging", a
"EventEstablished", "EventReleased", etc., but we don't get any events at all.

This application has been working just fine with a Lucent switch for quite some time.

Is there anything special which needs to be done for an Aspect switch ? Thanks!

[Ramesh Pitchumani]

Hi Andy:

Is the interface just between Tserver and Aspect switch or is there an IVR also in the picture?

If it is just the Tserver and aspect switch, you need to program the CCTs with "send data" or "send track data" steps. Genesys technical support website has some FAQs related to configuration of CCTs to work with the Genesys Tserver. If you follow that, you should be able to get all the messages related to the call in the Tserver logs.

If you also have an IVR in the picture, then do you have the IVR interface driver installed and configured. Configuring the IVR interface server with the IVR interface driver will normally solve the problems of events sent by the IVR to the Tserver.

Hope this helps.

Thank you,
Ramesh.

[Andy Bender]

Thanks for the Info! I will have our client check their Tserver configuration and the FAQ.

Our system is an IVR, IVR/VRU...

The application works OK in a Lucent environment, we are tweaking it to run with an Aspect switch.

For an Aspect switch should the "TRegisterAddress()" function should I set TAddressType as "AddressTypeDN" or "AddressTypeTrunk" ?
(on the Lucent I used, "AddressTypeDN")

Also on the Lucent we registered the extensions with "TRegisterAddress()" using dn's (the TDirectoryNumber) with values such as "1800" for extension "1800". On an Aspect switch should these values be in the form of "T1800" ? or a 3 digit CCT number ?

Thanks, Andy.

[Ramesh Pitchumani]

Hi Andy:

I have no idea about the TRegisterAddress function. But when I configured the IVR ports in the Genesys CME for an Aspect switch / Periphonics IVR, I had to configure the IVR ports as trunks in CME. Also I noticed in the Tserver logs that the extensions appeared of the format "T1800". So maybe you are correct. I was not successful when I configured the IVR ports as extensions in CME. So try configuring them as trunk lines in CME and then try tweaking your IVR.

Thank you,
Ramesh.

[Andy Bender]

Thanks Ramesh,

We just did a test with the all the DN's prefixed with the "T", i.e "T1800", and we are now getting the events.

Andy