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Author Topic: Genesys T-server and IP based contact center  (Read 2582 times)

Offline Neeraj

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Genesys T-server and IP based contact center
« on: March 29, 2010, 08:41:06 AM »
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Hi ,
My application gets telephony events using the genesys t-lib api. If the switch for my application were to migrate to an IP based Contact Center solution , would it entail any changes ? The data flow is as follows :

Switch --------------------> T-Server -------------------> MyApplication
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Offline CTIgem

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Re: Genesys T-server and IP based contact center
« Reply #1 on: March 29, 2010, 12:47:03 PM »
Shouldn't be.
SIP server will take care it for you.
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Offline genshee

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Re: Genesys T-server and IP based contact center
« Reply #2 on: April 01, 2010, 12:38:48 PM »
What type of switch?  SIP Server should work great you would just need a map from the switch to the SIP server and a DN type of trunk back to the switch.
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