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Offline crismauze

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Connect Button in GDesktop
« on: June 13, 2012, 08:18:45 PM »
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Hi, I have a problem with Genesys Desktop, I'm a new user. When I make an outbound call, after I press "Disconnect" button and "Connect" button doesn't appear again. Is it normal this event??? Are there some way that I can activate again "Connect" button before press "Mark Done" button?
I'm using GDesktop 7.6.305.4
Thanks.
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Offline cavagnaro

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Re: Connect Button in GDesktop
« Reply #1 on: June 14, 2012, 12:11:06 AM »
No because each tab have the concept of an interaction. You have to open a new tab or ask your boss that you really need that feature and analyze the cost of such development on a new softphone.
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Offline crismauze

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Re: Connect Button in GDesktop
« Reply #2 on: June 14, 2012, 02:17:43 PM »
Hi Cagnavaro, thanks for response.
What would happen if I enable "Connect" button in voice-view.jsp, with Javascript functions? We need this functionality in GDesktop.
Thanks again.
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Offline cavagnaro

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Re: Connect Button in GDesktop
« Reply #3 on: June 14, 2012, 02:46:59 PM »
Well if are talking about modifying source code then you lose warranty and support from Genesys.
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