URS- Backup does not work after Fail-Over

[phil]

Hi there,

i produced a fail-over testing urs-backup functionality. but its not working at all. tasks are not distributed until URS primary is primary again.
HA-Setup seems to be ok. URS HA says:

look for hanged interactions: 11 at all now
there are 11 calls in progress now

should better be "there are 11 call on hold"

Can someone help please? Any clue?

Cheers Phil

[kubikle]

What does new primary URS (previous backup) has in log after switchover (after "change run mode request ...." log message) about these interactions? May be entire log fragment is availabe?

[phil]

-- message removed due to mess--

[phil]

-- message removed due to mess --

[phil]

-- message removed due to mess --

[René]

Hi Phil,

[quote]You can see my Login/Place being the selected Target but there s no distribution. Because...[/quote]
I see something different in the log...
[quote]10:15:05.939_M_I_081001ce303550ba [17:0e] VQ 026b1c00 (virtual queue "VQ_GTL", id=1), (3 Targets): SELECT MAX by statistic <StatTimeInReadyState>(random  )
    _M_I_081001ce303550ba [17:0e] VQ 026b1c00 Target "96102"(026b1b20): [b]not ready[/b] passed
    _M_I_081001ce303550ba [17:0e] VQ 026b1c00 Target "93333"(026b1510): [b]not ready[/b] passed
    _M_I_081001ce303550ba [17:0e] VQ 026b1c00 Target "99205"(026b2e90): [b]not ready[/b] passed
    _M_I_081001ce303550ba [17:0e] VQ 026b1c00 (virtual queue "VQ_GTL" id=1): Target for routing was NOT SELECTED (0 0 3 0 0)[/quote]

Information you see in User Data comes from previous route request as there are part of EventRouteRequest.

R.

[phil]

hi rene,

already deleted this, this log was from when i was actually "not Ready".

cheers tho

[René]

Hi Phil,

OK. In that case please post the correct log

The one in your previous post shows EventRouteRequest but nothing else. As I wrote in my previous email - User Data you see in this log snippet comes from previous route attempt so forget about this.

R.

[phil]

In a flash>>>meep meep -- I have to tidy up this mess of log fragments... quite annoying, id rly appreciate upload functionality been reactivated.

[phil]

an enduring flash and some perceptions later...:

- indeed urs recognizes me as "not ready" (just thougth i actually was not ready, but i am and was)

what does this mean. id like to avoid posting 500 KB log snippets which part could be interesting?

[phil]

the original question is why does primary URS properly recognize my stauts and the backup does not

[phil]

...

[René]

Phil,

URS retrieves info about agent's status from StatServer. Please check that backup URS is connected to the same StatServer as primary one.

R.

[phil]

I checked the connection before. it was ok. Unfortunately i just checked the conenctions tab... 
The Key in Annex-Tab>__ROUTER__>RoutingStatServer was populated with the name of the previous StatServer.  After a naming convention rework some time ago, some names have been changed but not this entry. Arrgh. Bad maintenance!! I rly enjoy finding others mistakes  , could just have been a bit faster

ps: in support for the evildoer: it was the lab environment