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Offline kapusta1152

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Can GVP perform outbound call without URS
« on: May 13, 2010, 05:51:42 PM »
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Hello Genesys /GVP experts,


Would you please clarify that GVP in smart enough to do outbound call without URS in case customers pressed zero from IVR menu and need to be transfer to the agent or we still need to have URS?

Also what is the difference between “Transfer connect” and “Outbound call” from GVP/IVR platform?


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Offline cavagnaro

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Re: Can GVP perform outbound call without URS
« Reply #1 on: May 13, 2010, 08:07:43 PM »
GVP doesn't need URS never...GVP can dial standalone without OCS even.
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Offline aakarach

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Re: Can GVP perform outbound call without URS
« Reply #2 on: May 13, 2010, 08:46:00 PM »
GVP 7.x will need to use OBN to call out while GVP 8.X will need to use SSG to dial out with out it GVP will not be able to make out bound calls,

thanks

Ali
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