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Ralph

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Average Speed of Answer in CCpulse
« on: January 01, 1970, 12:00:00 AM »
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Does anybody know how to get Average Speed of Answer statistic in CCPulse?

Can I build my own statistics in CCPulse using arithmetical operators and existing statistics? (then I would be able to define it as TotalAnswered/NumberAnswered.

Ralph
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Mike

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Average Speed of Answer in CCpulse
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • For the average speed of answer, that would be the same as Average Dist. time which is a template option under queues for average time. Hope I am not way off key for your question.
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