filters after attr_itx_queue

[dmicu]

Hello,

Email Solution
Please check below the EventPlacedInQueue generated by Interaction Server.
I am trying to make a filter on attr_itx_queue with the following syntax:
PairExists("queue","IQ_Expired");
PairExists("InteractionQueue","IQ_Expired")
I tried both of them, but it is not working.
Do you have any idea why?

1:26:15.843 Trc 26020 Distributing message 'EventPlacedInQueue' ('162'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "2426879"
attr_actor_type [int] = 2 [AGENT]
attr_actor_tenant_id [int] = 101
attr_actor_place_id [str] = "CS_Email_001"
attr_actor_agent_id [str] = "CS_Agent1"
attr_event_time [str] = "2010-05-18T10:26:15Z"
attr_itx_id [str] = "0000Ga5XNEM02P98"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
[size=10pt][b]attr_itx_queue [str] = "IQ_Expired"[/b][/size]
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "EmailServer"
attr_itx_state [int] = 0 [QUEUED]
        ................................

[ecki]

Hi,

I do not think you can use filters for attributes not mentioning that they are not working with object type Interaction Queues at all. You would have to use Reporting toolkit in order to achieve your goal. It is available only on request at this time. Ask your sales representative.
If I am wrong guys, please correct me. Thx.

Cheers.

e.

[dmicu]

Thanks E.

I just want to kill my self in this case ...

[René]

Hi,

Ecki is right. I would like to add just a note that Java-based statistics don't support filters at all. Unfortunately...

If you really need it then you can try to contact Genesys PS as they should be able to help you using Reporting Toolkit.

R.

[catanirex]

Hi,

I'm more positive! I have managed to pick up the IQ name by redaind URS logs - please try:

UData['Queue']

I know it worked it 7.5 MM :-)

[dmicu]

My intention is to apply the filters on the statistics for the agents, that are not Java statistics, so the filters can be applied.
For example I want to apply a filter on the statistic "Processed" [on the agent], to know how many emails the agent transfered to the queue IQ_Expired. The name of the Queue is contained in the data event in attr_itx_queue, but the filter on this is not working, the statistic remains 0 even if I make the transfer to "IQ_Expired".
I tried to define the filter = PairExists(UserData,"Queue","IQ_Expired") but my stat is still 0.

The filters can be applied only on the fields that belong to UserData or on all fields?
Please check below:

Distributing message 'EventPlacedInQueue' ('162'), message attributes:
attr_extension [list, size (unpacked)=44] =
  'ReportingEventSequenceNumber' [str] = "2426879"
attr_actor_place_id [str] = "CS_Email_001"
attr_actor_agent_id [str] = "CS_Agent1"
attr_event_time [str] = "2010-05-18T10:26:15Z"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
[b]attr_itx_queue [str] = "IQ_Expired"[/b]
attr_itx_place_in_queue_seq [str] = "2426877"
[b]attr_itx_user_data [list, size (unpacked)=1778] = [/b]
  'ServiceObjective' [int] = 0
  '_AutoReplyCount' [int] = 0
  'Header_User-Agent' [str] = "Mozilla/5.0 (Windows; U; Windows NT 5.2; en-GB; rv:1.9.1. Gecko/20100227 Thunderbird/3.0.3"
  'Header_Content-Transfer-Encoding' [str] = "7bit"
  'Subject' [str] = "FC barcelona"
  'To' [str] = "Customer.services_UK@coltluc.net"
  'Origination_Source' [str] = "Email"
  'LastName' [str] = "Vasiloiu"
  'Mailbox' [str] = "Customer.services_UK@coltluc.net"
  '_ContainsAttachment' [str] = "false"
  '_AttachmentsSize' [str] = "0"
  'Header_Date' [str] = "Tue, 18 May 2010 11:24:32 +0100"
  'Header_MIME-Version' [str] = "1.0"
  'Header_Message-ID' [str] = "<4BF26AE0.5050301@alcatel.com>"
  'EmailAddress' [str] = "mihai@alcatel.com"
  'FirstName' [str] = "Mihai"
  'FromAddress' [str] = "mihai@alcatel.com"
  'Header_Content-Type' [str] = "text/plain; charset=ISO-8859-1; format=flowed"
  'ContactId' [str] = "0000Fa5X0EFX0MUB"
  'FromPersonal' [str] = "Mihai Vasiloiu"
  'NewInteractionId' [str] = "0000Ga5XNEM02P9A"
  'SrlId' [str] = "0000Ea5VE0FA0078"
  'RVQID' [str] = "CRS4DJEOC132B0ETDA8D6EHBJO0002OU"
  'RTargetTypeSelected' [str] = "2"
  'RTargetRuleSelected' [str] = ""
  .........................

[René]

Hi dmicu,

You are right that Interactions_Processed statistic isn't Java based but this statistics just provides your sum of other Java based statistics (see below) so filters won't work either.
[quote]The calculation for this stat type is shown below.
Total Timed Out + Total Placed to Queue + Total Stopped Processing + Total Transferred[/quote]
R.

[catanirex]

Did you try filter = PairExists("Queue","IQ_Expired")?

[dmicu]

Yep, it is working like this. So my filter is:
PairExists("MediaType","email")&PairExists("Queue","IQ_Screening_Rule").
But the filter started to work only after I put the paramter subscribe-for-all-ixn-server-events on yes.

Thanks a lot,
Diana

[ecki]

Hi Diana,

Just curious. What object type and what statistics did you use with your filter?

Thx.

E.

[dmicu]

Hi,

I used the statistic Processed per Agent (Email solution).

Diana