" /> CoffeeBreak - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: CoffeeBreak  (Read 2505 times)

Offline dmicu

  • Newbie
  • *
  • Posts: 21
  • Karma: 0
CoffeeBreak
« on: June 02, 2010, 04:33:43 PM »
Advertisement
Hi,

Quick question: how can I configure in Genesys multiple reason codes for Not ready status as:
- Coffee Break
- Lunch
- Others

Thanks,
Diana
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CoffeeBreak
« Reply #1 on: June 03, 2010, 12:10:19 AM »
Go to action codes in CME and create them, restart GAD and done.
Logged

Offline victor

  • Administrator
  • Hero Member
  • *****
  • Posts: 1419
  • Karma: 18
Re: CoffeeBreak
« Reply #2 on: June 03, 2010, 01:26:27 AM »
The more I play with GAD the more I wonder why it was not there 8 years ago. It pretty much kills the whole CTI Toolbar industry, but it does allow for quick package rollout.

GAD comments anyone?
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CoffeeBreak
« Reply #3 on: June 03, 2010, 06:31:44 PM »
Nah...already discussed this like 2 years ago Vic...I will never recommend a browser solution against a server/client application when time response is vital for some call centers. GAD is too hard to manipulate and do stuff that we can do more easily with a SDK, call it ActiveX or Platform SDK. I will stick with my exes :)
Logged
Pages: [1]   Go Up
« previous next »