" /> Console log off causes ICS Contact Server service to exit - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Console log off causes ICS Contact Server service to exit  (Read 2488 times)

Offline awernham

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
Console log off causes ICS Contact Server service to exit
« on: June 07, 2010, 02:35:03 PM »
Advertisement
We are using ICS Contact Server at version 6.5.3, running as a service under Windows 2003.

When a user logs off teh console, it generates a CTRL_LOGOFF_EVENT event, which causes the JVM to shut down, as it is not handled. Other JVM applications (EmailServerJava, for example) catch the event and do not exit.

I have tried using the -Xrs java option to try to get the JVM (running at version 1.4.2) to ignore the event, but it does not work.

Has anyone else encountered this issue, and if so, how did you stop it happening? I have asked Genesys but they have no answers apart from not using the console.


Tony
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Console log off causes ICS Contact Server service to exit
« Reply #1 on: June 07, 2010, 02:41:34 PM »
upgrade to MCR? 6.5 is something old...we are on 7.6 now.
Logged

Offline awernham

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
Re: Console log off causes ICS Contact Server service to exit
« Reply #2 on: June 07, 2010, 03:10:09 PM »
We cannot upgrade yet, as the associated version of SAP that Gplus interfaces with is old and incompatible.

It is due to be upgraded in a few months, and only then can we upgrade to MCR.
Logged
Pages: [1]   Go Up
« previous next »