ServiceFactor

[Tambo]

Hi,

I have used the pre built stat ServiceFactor and need to build a new one. I have created this ServiceFactor2 in the stats servers, DMA, CME etc basically I have mirrored everything that ServiceFactor has except the new time stat. I cannot get this to pull through so that I can use it within the template wizard in CCPulse.

Can anyone advise where I'm going wrong??

cheers

[ecki]

Hi Tambo,

Are you using for CCPulse the same Stat Server as for CCA (DMA)?

E.

[Tambo]

Hi Ecki,

no we are using 2 different ones, a realtime one and one for data sourcer, but I have configured each with the same info as well as the backups ?!?!

Tambo

[ecki]

Check first logfile after start of your ss and try to find your statstics wether it is ignored or successfully registered.

[rpenney]

Try restarting the stat server.

[Tambo]

thanks chaps, yes restarting the ss worked. Its funny i've made others up before and not had to do a restart! i take it thats just genesys for you.