Test Emails are not routing to email server

[Silent]

Hi,

We recently set up a genesys email server in our environment and also POP3 account. when we send test email to server, Somehow routing is not happening and it not routed to agents. we'r getting below error in email server logs:

===

07:50:23.062 Std 20015 [MsgIn-0] <pop-client> JavaMail Exception.
java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.read(SocketInputStream.java:155)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:229)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:246)
        at java.io.DataInputStream.readLine(DataInputStream.java:499)
        at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347)
        at com.sun.mail.pop3.Protocol.<init>(Protocol.java:91)
        at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201)
        at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144)
        at javax.mail.Service.connect(Service.java:275)
        at com.genesyslab.icc.emailserver.InboundMessagingClient.getStore(Unknown Source)
        at com.genesyslab.icc.emailserver.InboundMessagingClient.access$1200(Unknown Source)
        at com.genesyslab.icc.emailserver.InboundMessagingClient$SessionRunLoop.retrieveMessages(Unknown Source)
        at com.genesyslab.icc.emailserver.InboundMessagingClient$SessionRunLoop.run(Unknown Source)
        at com.genesyslab.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:799)
===

When we test it thru web-api its working fine. Kindly let me know what is the issue?

- Thanks

[catanirex]

In EmailServer pop account section, please enable debug logging.

Post new log after that.

[René]

Hi,

Based on provided exception Email Server is not able connect to specified mail server host.

R.

[cavagnaro]

Can you telnet to the port 110 of your mail server from the Genesys server?

[Silent]

Thanks for your reply, its working on.. issue is with the port# and authentication.