Hello,
I have a problem, when an outbound call is sent to an agent and the agent tries to update the record or something (like below RequestChainRecord) it doesn't see the agent licensed, but the license for him is consumed.
How is this posible?
[code]19:28:52.644 Trc 50002 TEvent: EventAgentLogin
19:28:52.644 Trc 50047 InitAgent: New Agent (DBID = 1818) was created and was added in to the AgentHashS table
Agent (DBID: 1818) was succesfully licensed. Feature: occ_full, licenses left: 193
19:28:52.644 Trc 50071 Send UserEvent
request to 65201(buc_tserver_p_760/buc_tserver_b_760) message RequestDistributeUserEvent
AttributeUserData [163] 00 05 00 00..
'GSW_CAMPAIGN_MODE' 'Progressive'
'GSW_CAMPAIGN_NAME' 'CLCTN_PRED_MAN_1'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_USER_EVENT' 'CampaignStarted'
'GSW_APPLICATION_ID' 143
AttributeCommunicationDN '894109'
..sent to blum.crm.orange.intra:3200(fd=12)
Licenses (occ_full) - Total: 200, Available: 193. Licenses (occ_preview) - Total: 0, Available: 0
Agent (DBID: 1818) was added to Group collection_predictive (DBID: 877).
Agent Info - Status: AGENT_LOGGED_OUT, Background Status: AGENT_NOT_READY, BusyType: 1, BusyType Duration: 0, PersonDBID: 1818
Place - Place_4112_buc, PlaceDBID: 1207
Position DNs: Number: 894109, SwitchDBID: 101, State: OnHook, Service: In
Extension DNs: Number: 4112, SwitchDBID: 101, State: OnHook, Service: In
Logins: AgentID: 8047, Queue: NULL, DN: 894109, SwitchDBID: 101
Groups: collection_predictive, GroupDBID: 877
Calls: None
CallRecords: None
Agent Info - Status: AGENT_NOT_AVAILABLE, Background Status: AGENT_NOT_READY, BusyType: 1, BusyType Duration: 0, PersonDBID: 1818
Place - Place_4112_buc, PlaceDBID: 1207
Position DNs: Number: 894109, SwitchDBID: 101, State: OnHook, Service: In
Extension DNs: Number: 4112, SwitchDBID: 101, State: OnHook, Service: In
Logins: AgentID: 8047, Queue: NULL, DN: 894109, SwitchDBID: 101
Groups: collection_predictive, GroupDBID: 877
Calls: None
CallRecords: None
received from 65201(buc_tserver_p_760)blum.crm.orange.intra:3200(fd=12) message EventAgentReady
AttributeAgentID '8047'
AttributeThisQueue '4020'
AttributeThisDN '894109'
AttributeTimeinSecs 1278347332 (19:28:52)
AttributeTimeinuSecs 642049
attr_#148 000000000b7b92d1
AttributeExtensions [53] 00 01 00 00..
'AgentSessionID' '01SNT7ISSKE29CB5LG832CTAES06KSOT'
19:28:52.645 Trc 50002 TEvent: EventAgentReady
Setting BusyType 0 to Agent (DBID: 1818)
Agent Info - Status: AGENT_READY, Background Status: AGENT_READY, BusyType: 0, BusyType Duration: 0, PersonDBID: 1818
Place - Place_4112_buc, PlaceDBID: 1207
Position DNs: Number: 894109, SwitchDBID: 101, State: OnHook, Service: In
Extension DNs: Number: 4112, SwitchDBID: 101, State: OnHook, Service: In
Logins: AgentID: 8047, Queue: NULL, DN: 894109, SwitchDBID: 101
Groups: collection_predictive, GroupDBID: 877
Calls: None
CallRecords: None
...
received from 65201(buc_tserver_p_760)blum.crm.orange.intra:3200(fd=12) message EventUserEvent
AttributeThisDN '894109'
AttributeUserData [176] 00 05 00 00..
'GSW_AGENT_REQ_TYPE' 'ChainedRecordRequest'
'GSW_APPLICATION_ID' 143
'GSW_CAMPAIGN_NAME' 'CLCTN_PRED_MAN_1'
'GSW_RECORD_HANDLE' 1570
'GSW_CALLING_LIST' 'clctn_pred_man_1'
AttributeUserEvent EventUserEvent
AttributeTimeinSecs 1278347386 (19:29:46)
AttributeTimeinuSecs 856671
attr_#148 000000000b7bc347
19:29:47.026 Trc 50002 TEvent: EventUserEvent
Licenses (occ_full) - Total: 200, Available: 193. Licenses (occ_preview) - Total: 0, Available: 0
19:29:47.026 Std 07100 Licensing violation is identified, the violation type Feature usage level has exceeded
Agent (login: ) does not have a license and a call was not transferred.
UserEvent is rejected. Reason: the call is not licensed.
19:29:47.026 Trc 50071 Send UserEvent
request to 65201(buc_tserver_p_760/buc_tserver_b_760) message RequestDistributeUserEvent
AttributeUserData [186] 00 06 00 00..
'GSW_CAMPAIGN_NAME' 'CLCTN_PRED_MAN_1'
'GSW_RECORD_HANDLE' 1570
'GSW_CALLING_LIST' 'clctn_pred_man_1'
'GSW_ERROR' 'Invalid Request'
'GSW_ERROR_NUMBER' 6
'GSW_APPLICATION_ID' 143
AttributeCommunicationDN '894109'
..sent to blum.crm.orange.intra:3200(fd=12)[/code]
Regards
