CommSessionMgr and Scom

[chinnu]

We are receiving the following error messages in our CommSessionMgr and Scomm Logs when we attempt to make a connection from Siebel to the Genesys CTI Server. There are no firewall ports blocking any traffic between Siebel and Genesys and then are on the same subnet and VLAN. Also, we can establish a basic connection to the Genesys T-Server without Siebel in place. We think that it may be a configuration issue somewhere but we are not sure where to look. I was just wondering if anyone on this board had any basic ideas to troubleshoot this issue besides looking through the log files and the Comm Drivers and Profiles section etc.
Thanks for anyone’s help on this matter

[René]

Hi chinnu,

I haven't found a log mentioned in your post...

R.