How to hide some queues from GAD?

[vma]

Here is my new dilemma
I want to put some queues for existing interactions when I send and email to an agent. So I want him to be able to select one of these queues when he hits [b]Done[/b]. On the other hand I want the inbound interaction to be terminated when he hits [b]Reply[/b].
I tried to put the __STOP__ queue first in the list but still the email is sent to the next queue not __STOP__ when he hits [b]Reply[/b].
Then I created a Terminate queue where I terminate the interactions myself and I put it first in the list. Now it works but is it possible to hide this queue so the agent doesn't see it when he hits [b]Done[/b]? I took away all rights for the GAD user but the execute and is still listed when pressing [b]Done[/b].
I tried to be as clear as possible, if not pls tell me and I'll try to explain it better.

Thank you,
Mihai

[René]

Hi Mihai,

GDesktop 7.6 allows you to hide selected queues shown during Mark Done operation. Check GDesktop documentation for the key "email-in-markdone-hidden-queues" located in Multimedia section.

R.

[vma]

cool thank you so much!
Second question, can I have statistics on this? I mean can I see a statistic per agent how many emails he sent to queue1 and how many to queue2?
I tried a filter "PairExists("MediaType","email") & PairExists("Queue","__Replied__*")" on Interactions_processed but it didn't worked