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Paul

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Definition of Distributed
« on: January 01, 1970, 12:00:00 AM »
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Can someone clarify for me what is meant by a distributed call in relation to CCA reporting data. What actions relating to a call mean it is counted as been distributed.

Cheers,

Paul
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Marked as best answer by on March 19, 2025, 10:55:22 PM

KM

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Definition of Distributed
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • "Distributed call" is a call that was succesfully delivered to its destination via routing. In other words, it is the call that left routing point/queue via RequestRoute command and/or EventDiverted. I gather that from page 7 of Reporting 6.1 Reference Information for CC Analyzer and CC Pulse.

    To be really sure, ask Genesys, but me thinks they will give a similar reply.
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