Stat defined in IRD doesn't reset at midnight?

[BenTaylor]

I've got a custom stat defined in IRD based on ServiceFactor1 with interval = last 20 calls.

It doesn't seem to reset back to 0 at midnight.

Any idea how I can make it do this?

Cheers

[Fra]

The stat needs to be defined in Stat Server though - check there.

Fra

[BenTaylor]

As far as I know custom statistics defined in IRD don't need to be defined in StatServer.

I'm guessing this must be because of the 'Selection' TimeProfile.

[Fra]

Unfortunately it's a wrong, common guess
Defining stats inIRD just helps re-use them easily when you build strategies (similar to what happens with InteractionData) , however, URS will query Stat Server to retrieve them. If the metric has not been created in Stat Server, it will not be able to define it on the fly and return any value.

Fra

[BenTaylor]

It is neither wrong nor a guess.

If you check the User-Defined Statistics section of the Universal Routing 7.6 Reference Manual you'll find no mention of needing to create stats in StatServer.

[cavagnaro]

And where does it says that you don't need to create them on StatServer? So it is an assumption of a bad documentation? Maybe. But if you see how Genesys works you will understand that URS doesn't collect Stats, it only asks for them to StatServer, so StatServer must know what your URS is talking about.

[René]

Hi guys,

There is no need to define IRD statistics again in StatServer options. StatServer protocol allows its clients to either subscribe for existing statistic or defined a new one and subscribe for it. So for statistics defined in IRD URS sends request to open new statistic based on the parameters configured using IRD in first step then it subscribes for it.

Of course, using SData function with statistic name that isn't defined in IRD requires this statistic to be defined in StatServer's options.

R.

[Fra]

Ren,

yes, however (it's an old SR, but it should still be valid):

http://solutionsearch.genesyslab.com/selfservice/savedItemsWidget.do?command=viewdoc&externalId=120216&sliceId=&url=

Fra

[BenTaylor]

Now we've established that you can create a custom stat in IRD without having to define it in the StatServer options...

Does anyone know if its possible to make a stat with a 'Selection' type TimeProfile reset at midnight?

[René]

Fra,
I read the SR and it says the same I wrote in my previous post...

Ben,
I'm not aware of any way allowing you to reset sliding interval at midnight. Why do you need to reset it?

R.

[BenTaylor]

Using ServiceFactor1 based on last 20 calls - as the contact centre isn't 24hr the ServiceFactor displayed in the morning is still that of the previous evening.

I can get around it by 'adjusting' the value when there are less than 20 calls entered on the VQ, but it would be nice if I didn't have to.

[René]

Hi Ben,

Unfortunately, you would need to use mentioned workaround as I'm not aware of any way to reset the statistic at midnight.

R.