" /> Check state of place. - Genesys CTI User Forum

Author Topic: Check state of place.  (Read 1927 times)

Offline Big Rod

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Check state of place.
« on: September 02, 2010, 03:47:28 PM »
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Odd I know, but we're trying to put in a routing option whereby if the caller knows the extension of the person they want to speak to they can type it into a Stream Manager and be routed to them direct.

However, I want to check that the place/extension is in a ready state before targetting, but we don't have the agents details, just the <extension>@statserver.AP.

Can't find a suitable function but I might be blind.

How'dya think that can be done?

Offline BenTaylor

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Re: Check state of place.
« Reply #1 on: September 03, 2010, 09:11:15 AM »
There is a CurrentPlaceState stat.

Category: CurrentState
MainMask:
Objects: Place
Subject: PlaceStatus

Query it with sdata function, route accordingly.
« Last Edit: September 03, 2010, 09:13:27 AM by BenTaylor »

Offline Big Rod

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Re: Check state of place.
« Reply #2 on: September 03, 2010, 12:15:46 PM »
Thank you!