Proactive approach for Maintaining Genesys

[thinkb4umail]

Our Env: Genesys Tservers, GVP, SIP, Sonus
I have a quick question regarding the [b]proactive[/b] approach a [b]Genesys/IVR System Administrator[/b] needs to perform?
Some of the points I can think of:
(1) Running periodic cron jobs, checking systems uptime availability, etc
(2) Checking on genesys licenses,etc
(3) DR plan
(4) Updating new versions of Genesys applications
(5) conduct UAT to test thorughly
(6) Run in QA

Any other general approaches you can think of?Hardware replacements (Servers, Gateways, etc), or other scenarios to be considered?

Thank you..

[MarcRobinson]

Set up alarms so any failures send an e-mail.
Check disk space on a regular basis.
Monitor AES link with a scheduled job; send e-mail when it drops.
Implement all possible failure handing (e.g., backup voice application URL), and do this so it does not rely on the LAN.
Write a runbook for all procedures, and train all admins thoroughly.

[bublepaw]

Generate automated calls to see where they land in call center
Check VoIP quality although this may require some more advanced($$$$$) tools
Check if agent can run their CTI app
Monitor stats to see if something is wrong - if usualy at specific time of day You expect 1000 calls and You have only 1 then something is wrong

In general my experience tells me that if something is wrong agent will start shouting or customer complaining long before any logs shows something - start monitoring system from those points

Pawel