Play bye message in different languages

[vma]

Hello,
I don't know why but I bet this is very easy just that I don't find the correct tick
I have a multi language call center (23 languages) and first thing the customer does is choose their language. After going tru IVR and bla bla bla there is no logged in agent. The customer already waited enough so I just want to play him a bye message and hungup. As I already have the language he choosed attached to the call (EN, FR, DE, etc.) I want to play the bye message in his language.
The problem is Play announcement only let's me to play integer named files (1_alaw, 1_mulaw, etc.). I want EN_alaw, EN_mulaw.. so I can't use play announcement.
Play music does not have a duration so I have to put a delay after, but having 23 languages gives me 23 files with diffferent lengths so can't have a different delay time.
So how is this done? Can't use Play announcement nor Play music What then?

Thank you,
Mihai

[BenTaylor]

For a quick fix you could create a list object that maps your language code to an announcement number.

Then just look up the correct announcement based on the attached data.

[vma]

ye I thought at that but I already have tons of lists for a lot of info so I really thought there is an easyer way to do it. I mean I just want a message to be played till finish and the file name to be anything, ot just numbers. I'm really annoyed that there is no simple way ot do it.

[Steve]

The way to simplify lots of lists is to do a database lookup. One dip can return everything you need to know, including in this case which message to play. 

Of course there is a downside, you have to spend a lot of time and effort changing what what you currently have and which basically works

[René]

Hi vma,

Officially, name of announcement could consist just of digits however there is unofficial way that allows you to use any ASCII character in announcement's name. If you want to use such announcement in the IRD you must use a different configuration - instead of specifying announcement ID on PROMPT tab you must specify announcement name incl. folder name in 'Text' column e.g. announcement/abcd. Please ensure that audio file name matches the required syntax e.g. abcd_pcma.wav.

R.