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Author Topic: Reporting CentreVu and Genesys  (Read 3177 times)

Calum

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Reporting CentreVu and Genesys
« on: January 01, 1970, 12:00:00 AM »
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Can someone please explain to me why historical reporting of Inbound/Outbound Call volumes do not match between Genesys and CentreVu?
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Ritchie

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Reporting CentreVu and Genesys
« Reply #1 on: January 01, 1970, 12:00:00 AM »
because they measure states differently ie Not Ready is similar but nearly always longer on Genesys.
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Marked as best answer by on March 24, 2025, 04:58:42 AM

Calum

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Reporting CentreVu and Genesys
« Reply #2 on: January 01, 1970, 12:00:00 AM »
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    • Thanks, but could you be a little more specific? Why do they not measure equally, why is it impossible to match interactions etc.
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