Campaign Reschedule issue

[cavagnaro]

Me again...
[quote]Treatments do work in Preview mode. In order to make them work, you need to make sure you send the attached data pair GSW_TREATMENT along with the RecordProcessed event. The value for GSW_TREATMENT should be set to either "RecordTreatPersonal" or "RecordTreatCampaign." If you do not set a value for the GSW_TREATMENT, then the treatments will not be applied in preview.[/quote]

[cavagnaro]

And me again 

[quote]I could not get a record that was treated as Busy-Redial in Preview mode to be presented to the desktop.

This is probably due to the fact that it is regarded as a Campaign Resched record than a Campaign Callback.

In this way, it is a regular preview record for anyone.

Depending on the treatment this will be bumped to the top of the list before the other records which don't have treatments applied.

It is possible to have a record treatment applied to next in chain on a record in the preview mode. It is treated like any other treatment in Progressive or Predictive mode, however the agent has the ability to chose what "treatment" the call will receive by updating the ticket appropriately.
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