***** CC Pulse Installation/Configuration Help?? *****

[fred.s]

Hi,

Does anybody have or know where I can find CC pulse Installation/Configuration guides?

I have been waiting for my CTI technician to install this for the last 9months (keeps getting put right at the bottom of their priorities its ridiculous)!!!!!

I cannot wait any longer because I am effectivley running Outbound Contact Manager 7.6 blind!!

So I am going to just try and install the bloody thing myself.

PLEASE HELP!

[cavagnaro]

Installation is straight forward, next, next, next.
initial parameters are basic:
user
password
application name (CCPulse usually, verify on CME)
server (genesys server where configuration server runs)
port 2020 (typical)

Now you need to get the reporting templates from genesys support page (if you have access) or ask him to at least send those templates (stg extension files)

[fred.s]

Thanks for the speedy reply....

Apologies I have CCPulse actually installed but when I try and run any reports everything is N/A, Failed or OK??!! (would a screenshot help?)

Firstly should i be connecting to the stat server, historic stat server or routing stat server?

Any more help muchly appreciated!

[cavagnaro]

Ok, if you see N/A it means that CCPulse is asking for stats to a StatServer that has no idea on what you are asking for...so, try this:
Expand the report as much as you can so you will end seeing the metric definition, now take note of it and see which of those StatServers has such info (Name of the metric). I'd go first to Historic Stat Server and then to Stat Server. Routing must be the one used by URS.

[tony]

Ummm...

If your instance of CCPulse is not configured correctly in your Configuration Manager (CIM or CME), then you will not be able to connect to any StatServer...

I will have a go at the steps you might need to check but I find it hard to believe that your "CTI technician" has spent the last 9 months [b]not [/b]configuring it for you...!

If you can't Open CCPulse, it probably means that an Application instance for your version of CCPulse has not been added to CME. So - first thing is to make sure your Application Name appears in CME (not sure if you have access to do that?).  If it does appear in CME, then you may not have Permission to open the Application and you will need to check your Permissions in CME...

Next, within CME, your CCPulse Application must be "connected" to a StatServer - as Cav mentioned you will need to determine which StatServer your CCPulse needs to connect to - as long as it is not the Routing StatServer!

Next, within CME, your CCPulse Application must know where your local/Network "Storage" files are.  Within the Application Options, you will see a section called "Storage".  That should contain (at least) 4 entries of the File Location of some .STG Files - if it does not, you will need to add them in.

Next, you will need to physically add the .STG Files into the location specified in the Options for your Application in CME.  Do you have copies of .STG Files?

As a review;

You need to have a unique name for your instance of the CCPulse Application.
You need to have Permission as a User to open that instance of CCPulse.
Your instance of CCPulse needs an associated Application in CME/CIM.
The CCPulse Application in CME/CIM needs to know which StatServer to connect to.
The CCPulse Application in CME/CIM needs to know where your Storage Files are.
You need to make sure your (.STG) storage files are located in the same place as your CCPulse Application Options.

...then you can begin to build Views and Templates and Workspaces....

Sorry - tried to make it sound as straightforward as possible but sometimes that's not possible... lol

TT